Conflict Management Conflict Management Communication Techniques 2

Question 1

What does 'reframing' mean in conflict communication?

Accepted Answer

Presenting a conflict situation in a new, more constructive way

Answer

Reframing shifts how a conflict is perceived, turning threats into problems to solve or complaints into unmet needs.

Question 2

When a party in a conflict uses 'you always' or 'you never' statements, this typically:

Accepted Answer

Escalates defensiveness and makes resolution harder

Answer

Absolute statements like 'you always' generalize behavior and trigger defensiveness, derailing productive conversation.

Question 3

What is 'empathic listening' designed to achieve in conflict resolution?

Accepted Answer

Understand the emotions and perspective behind the speaker's words

Answer

Empathic listening focuses on understanding the emotional experience of the speaker, building trust and reducing hostility.

Question 4

In conflict communication, 'stonewalling' refers to:

Accepted Answer

Completely withdrawing from the conversation without engaging

Answer

Stonewalling, identified by Dr. John Gottman, is when one party shuts down and refuses to respond, preventing any resolution.

Question 5

Which of the following is an example of assertive communication during a conflict?

Accepted Answer

'When you interrupt me in meetings, I feel disrespected and would like us to take turns speaking.'

Answer

Assertive communication expresses your needs and feelings directly and respectfully without aggression or passivity.

Conflict Management Practice Test