How to Log In to POC CNA (PointClickCare)

PointClickCare (PCC) is the most widely used electronic health record (EHR) system in long-term care, skilled nursing, and senior living facilities. As a CNA, you'll use the POC (Point of Care) module to document patient care, vital signs, ADLs, and other clinical information.

POC CNA Login Steps

1. Open your facility's POC portal — usually accessed via a tablet, computer, or kiosk at the nursing station
2. Enter your username — typically your employee ID or assigned username
3. Enter your password — provided by your facility's IT department
4. Select your unit/floor — choose the area you're assigned to for your shift
5. Begin documenting — access resident care plans, document ADLs, and chart vital signs

Common POC CNA Login URLs

Your facility will provide the specific URL, but common access points include:

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• PointClickCare CNA portal: login.pointclickcare.com
• Facility-specific URL: Your facility may have a customized login page
• Mobile app: PointClickCare Companion app (iOS/Android)

What is PointClickCare POC?

PointClickCare is a cloud-based electronic health record system used by over 70% of long-term care facilities in the United States and Canada. The POC (Point of Care) module is specifically designed for CNAs and direct care staff to document patient care at the bedside.

What CNAs Use POC For

• ADL documentation: Record assistance with bathing, dressing, eating, toileting, and mobility
• Vital signs: Enter blood pressure, pulse, temperature, respirations, oxygen saturation, and weight
• Intake and output: Track fluid intake and urinary/bowel output
• Repositioning: Document turning schedules and skin checks
• Behavior monitoring: Record mood, behavior changes, and fall risk observations
• Care plan review: Access each resident's individualized care plan and follow it

POC CNA Login Troubleshooting

Common Login Issues

• 'Invalid credentials' error: Double-check username and password. Passwords are case-sensitive. If locked out, contact your charge nurse or IT department.
• Forgot password: Contact your facility's IT help desk or administrator for a password reset. Do NOT try to guess — too many attempts will lock your account.
• Portal not loading: Check your internet/WiFi connection. Try refreshing the page. If on a tablet, restart the device.
• Can't see your assigned residents: Make sure you selected the correct unit/floor after logging in. If still missing, your assignment may not have been entered — check with charge nurse.
• Session timeout: POC automatically logs out after 15-20 minutes of inactivity for security. Log back in to continue documenting.

Best Practices

• Document care as close to real-time as possible (don't wait until end of shift)
• Always log out when leaving a shared device
• Never document care that wasn't performed
• Report any system issues to IT immediately