CNA Communication and Interpersonal Skills 1 2

Question 1

Which of the following is an example of non-verbal communication?

Accepted Answer

Maintaining eye contact and nodding while a resident speaks

Answer

Non-verbal communication includes body language, facial expressions, eye contact, gestures, posture, and touch — not spoken or written words.

Question 2

When a CNA uses 'active listening,' they are:

Accepted Answer

Fully concentrating on the speaker, showing understanding through verbal and non-verbal responses

Answer

Active listening means giving the speaker full attention and demonstrating engagement through responses, eye contact, and appropriate feedback.

Question 3

A resident says, 'I don't feel well today.' The CNA's best therapeutic response is:

Accepted Answer

'Tell me more about how you're feeling. Where does it hurt?'

Answer

Asking an open-ended follow-up question shows concern and gathers important information, allowing the resident to describe their symptoms further.

Question 4

Which of the following is a barrier to effective communication with residents?

Accepted Answer

Speaking over the resident while they are talking

Answer

Interrupting or speaking over a resident prevents them from fully expressing themselves and damages the therapeutic relationship.

Question 5

When communicating with a resident who speaks limited English, the CNA should:

Accepted Answer

Use an approved interpreter, gestures, picture boards, or bilingual staff as available

Answer

Using approved interpreters, visual aids, gestures, or bilingual staff provides safe, effective communication while preserving the resident's dignity and privacy.

CNA Practice Test

CNA Practice Test

CNA Communication and Interpersonal Skills 1 2