CMAA Patient Intake and Registration 5

Question 1

A returning patient states they have a new secondary insurance plan. Which step should be completed FIRST?

Accepted Answer

Collect the new insurance card, verify eligibility, and update the account before services are rendered

Answer

Eligibility must be verified and the account updated before the visit to ensure correct billing sequence and avoid claim denials.

Question 2

Which of the following best describes a 'guarantor' on a patient registration form?

Accepted Answer

The person financially responsible for the patient's account

Answer

The guarantor is the individual legally responsible for paying the account balance, which may differ from the patient (e.g., a parent for a minor).

Question 3

When a patient presents with a workers' compensation injury, which information is ESSENTIAL to collect at registration?

Accepted Answer

Employer name, date of injury, claim number, and workers' comp carrier information

Answer

Workers' compensation claims require specific employer and claim details because billing goes to the WC carrier, not the patient's personal health insurance.

Question 4

What is the purpose of obtaining a patient's referring provider information during registration?

Accepted Answer

To ensure proper documentation for insurance referral requirements and for care coordination

Answer

Many insurance plans require a referral authorization from the primary care provider; capturing this information ensures the visit is reimbursable and supports continuity of care.

Question 5

A patient's photo ID does not match the name on their insurance card. What should the MAA do?

Accepted Answer

Politely ask the patient to clarify the discrepancy and document the explanation before proceeding

Answer

Discrepancies between ID and insurance information must be investigated and documented to prevent identity fraud and ensure accurate billing.

CMAA - Certified Medical Administrative Assistant Practice Test

CMAA - Certified Medical Administrative Assistant Practice Test

CMAA Patient Intake and Registration 5