CMAA Patient Intake and Registration 4

Question 1

A patient arrives for an appointment but their insurance card shows a different group number than what is on file. What is the correct action?

Accepted Answer

Verify the current insurance information with the patient and update the record before the visit

Answer

Insurance information should be verified and updated at every visit to ensure accurate billing and avoid claim denials.

Question 2

Which form authorizes a medical administrative assistant to discuss a patient's health information with a designated family member?

Accepted Answer

HIPAA Authorization for Release of Information

Answer

A HIPAA Authorization for Release of Information must be signed by the patient before staff may share PHI with any third party, including family members.

Question 3

When entering a patient's date of birth during registration, the MAA accidentally transposes two digits. What is the most likely consequence?

Accepted Answer

Insurance claims may be rejected due to demographic mismatch

Answer

Insurance carriers match claims against member eligibility records using date of birth; a mismatch causes claim rejection.

Question 4

A new patient requests that their records not be shared with their primary care physician. How should the MAA respond?

Accepted Answer

Document the restriction request and flag the account accordingly after confirming with the provider

Answer

Patients have the right to request restrictions on information sharing; the request should be documented and reviewed with clinical staff per office policy.

Question 5

During patient registration, which identifier is MOST critical to collect to prevent duplicate medical records?

Accepted Answer

Full legal name, date of birth, and Social Security Number

Answer

Full legal name, date of birth, and SSN are the primary demographic identifiers used to match patients and prevent duplicate or merged records.

CMAA - Certified Medical Administrative Assistant Practice Test

CMAA - Certified Medical Administrative Assistant Practice Test

CMAA Patient Intake and Registration 4