CMAA CMAA Comprehensive Review 3

Question 1

A patient calls requesting a refill on a controlled substance. The medical administrative assistant should:

Accepted Answer

Direct the patient to schedule an appointment with the provider

Answer

Controlled substance refills require direct provider evaluation and cannot be authorized by administrative staff.

Question 2

Which form is used by Medicare patients to acknowledge they understand a service may not be covered?

Accepted Answer

Advance Beneficiary Notice (ABN)

Answer

An ABN is given to Medicare patients before a service that may be denied, so they understand financial responsibility.

Question 3

In medical billing, 'clean claim' refers to a claim that:

Accepted Answer

Contains no errors and can be processed without additional information

Answer

A clean claim is complete, accurate, and can be adjudicated without further information from the provider.

Question 4

Which of the following best describes the role of a medical administrative assistant regarding medication administration?

Accepted Answer

They do not administer medications unless specifically licensed to do so

Answer

Medical administrative assistants are not licensed to administer medications; that duty belongs to clinical staff.

Question 5

What does the abbreviation 'EOB' stand for in healthcare billing?

Accepted Answer

Explanation of Benefits

Answer

An EOB (Explanation of Benefits) is a statement from an insurer explaining what was paid, adjusted, and owed for a claim.

CMAA - Certified Medical Administrative Assistant Practice Test