CMAA Certified Medical Administrative Assistant MCQ 3

Question 1

A patient calls requesting their lab results over the phone. Which action is most appropriate for the medical administrative assistant?

Accepted Answer

Verify patient identity before releasing any information

Answer

Patient identity must be verified before releasing any PHI to comply with HIPAA regulations.

Question 2

Which of the following best describes a superbill in medical billing?

Accepted Answer

An itemized form listing services, diagnosis codes, and fees for a patient visit

Answer

A superbill is a detailed encounter form capturing CPT and ICD codes plus charges used for claims submission.

Question 3

When scheduling a follow-up appointment, a patient mentions they have a new insurance plan. What should the assistant do first?

Accepted Answer

Collect the new insurance card information and verify eligibility before the visit

Answer

Collecting and verifying the new insurance information ensures accurate billing and prevents claim denials.

Question 4

Which federal law mandates that employers with 20 or more employees offer continuation of health coverage after a qualifying life event?

Accepted Answer

COBRA

Answer

COBRA (Consolidated Omnibus Budget Reconciliation Act) requires continuation coverage options for qualifying events.

Question 5

A medical office uses a matrix scheduling system. What is the primary purpose of this system?

Accepted Answer

To block out times when the provider is unavailable for appointments

Answer

A scheduling matrix establishes when providers are available and blocks time for meetings, procedures, or days off.

CMAA - Certified Medical Administrative Assistant Practice Test