CMAA - Certified Medical Administrative Assistant Certified Medical Administrative Assistant 1

Question 1

Which of the following is a core administrative responsibility of a Certified Medical Administrative Assistant?

Accepted Answer

Scheduling patient appointments and managing medical records

Answer

CMAAs are trained in front-office and administrative functions such as scheduling, medical records management, billing, and patient communication — not clinical diagnosis or prescribing.

Question 2

A CMAA is asked to verify a patient's insurance eligibility. Which step should be taken FIRST?

Accepted Answer

Call or log into the insurance portal to confirm active coverage and benefits

Answer

Verifying eligibility before the appointment — via phone or the payer's online portal — prevents claim denials and ensures the patient understands their coverage in advance.

Question 3

When a patient calls to report a medical emergency, the CMAA should:

Accepted Answer

Instruct the patient to call 911 immediately and notify the on-call provider

Answer

In a medical emergency, the CMAA's immediate duty is to direct the patient to emergency services (911) and simultaneously alert the clinical team — patient safety takes priority over administrative steps.

Question 4

Under HIPAA, a CMAA may release a patient's protected health information (PHI) WITHOUT a written authorization when:

Accepted Answer

Disclosure is required for treatment, payment, or healthcare operations

Answer

HIPAA's Privacy Rule permits disclosure of PHI without patient authorization for treatment, payment, and healthcare operations (TPO). All other disclosures generally require a signed authorization.

Question 5

A CMAA receives a subpoena for a patient's medical records. The correct course of action is to:

Accepted Answer

Notify the practice's legal counsel or compliance officer before releasing any records

Answer

A subpoena does not automatically override HIPAA. The CMAA should escalate to legal counsel or a compliance officer who can determine whether a court order, proper authorization, or a qualified protective order is in place before releasing records.

CMAA - Certified Medical Administrative Assistant Practice Test

CMAA - Certified Medical Administrative Assistant Practice Test

CMAA - Certified Medical Administrative Assistant Certified Medical Administrative Assistant 1