CMAA Certified Medical Administrative Assistant 2

Question 1

What is the primary role of a CMAA in healthcare?

Accepted Answer

Managing administrative functions including scheduling, billing, records, and communication

Answer

The CMAA manages non-clinical operations: scheduling, billing/coding, records, insurance processing, and patient communication.

Question 2

Which organization offers the CMAA certification?

Accepted Answer

NHA

Answer

The National Healthcareer Association administers the CMAA certification exam.

Question 3

A physician asks the CMAA to perform a task outside their scope. What is the appropriate response?

Accepted Answer

Politely decline, explain it's outside their scope, and suggest an appropriate alternative

Answer

Respectfully decline, explain the task exceeds training/certification, and suggest an appropriately qualified staff member.

Question 4

What continuing education does a CMAA need for certification renewal?

Accepted Answer

10 credits within a 2-year cycle

Answer

CMAAs must complete 10 CE credits every two years through approved courses, seminars, conferences, or training programs.

Question 5

Why is professional appearance and demeanor important in a medical office?

Accepted Answer

Builds patient trust, confidence, and contributes to a positive healthcare experience

Answer

Professional appearance and demeanor directly influence patient trust, perceived competence, and overall satisfaction.

CMAA - Certified Medical Administrative Assistant Practice Test