CHAA Study Guide 2026

Everything you need to pass the CHAA exam in one place: the exam format, every topic to study, real practice questions with explanations, flashcards, and full-length practice tests. Free, no sign-up needed.

📋 CHAA Exam Format at a Glance

115

Questions

120 min

Time Limit

70%

Passing Score

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📚 CHAA Topics to Study (60)

Advance Directives and Patient Rights · 7 cards Advance Directives and Patient Rights · 7 cards Advance Directives and Patient Rights · 7 cards CHAA Denial Management and Claims Processing · 6 cards CHAA Denial Management and Claims Processing · 6 cards CHAA Denial Management and Claims Processing · 6 cards CHAA Patient Financial Counseling and Collections · 6 cards CHAA Patient Financial Counseling and Collections · 6 cards CHAA Patient Financial Counseling and Collections · 6 cards Customer Service and Communication · 6 cards Customer Service and Communication · 6 cards Financial Processes · 6 cards Financial Processes · 6 cards Healthcare Access Basics · 6 cards Healthcare Access Basics · 6 cards Healthcare Information Systems and Technology · 6 cards Healthcare Information Systems and Technology · 6 cards CHAA HIPAA Privacy and Security · 6 cards CHAA HIPAA Privacy and Security · 6 cards CHAA HIPAA Privacy and Security · 6 cards CHAA Insurance Verification and Eligibility · 6 cards CHAA Insurance Verification and Eligibility · 6 cards CHAA Insurance Verification and Eligibility · 6 cards Interdepartmental Collaboration and Communication · 6 cards Interdepartmental Collaboration and Communication · 6 cards KPIs and Quality Assurance · 6 cards KPIs and Quality Assurance · 6 cards Legal and Regulatory Compliance · 6 cards Legal and Regulatory Compliance · 6 cards CHAA Medical Terminology for Patient Access · 6 cards

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✍️ Sample CHAA Questions & Answers

1. When collecting a copayment at time of service, which best practice should patient access staff follow?

✓ Collect the copay at check-in and provide a receipt

Collecting copayments at check-in is standard best practice and reduces the cost of back-end billing; a receipt documents the transaction for both parties.

2. What measures should patient access take to protect information on computer screens in public areas?

✓ Use privacy screens, automatic logoff, screen positioning away from public view, and minimize visible PHI

HIPAA requires reasonable safeguards to protect PHI from incidental disclosure.

3. What is 'patient identity verification' and what methods are used?

✓ A multi-step process using government-issued photo ID, insurance card, and verbal verification of personal details to confirm the patient's identity

Patient identity verification is a multi-step process to confirm that the patient is who they claim to be. Methods include reviewing government-issued photo identification, comparing insurance card information, verbal verification of date of birth and address, and comparing information against existing records. Proper identity verification prevents medical identity theft, ensures accurate record matching, and supports patient safety.

4. What is a 'risk analysis' under the HIPAA Security Rule?

✓ A comprehensive assessment of potential risks and vulnerabilities to the confidentiality, integrity, and availability of ePHI

A HIPAA risk analysis is a comprehensive assessment that identifies potential risks and vulnerabilities to the confidentiality, integrity, and availability of ePHI. It is a required administrative safeguard and the foundation of a HIPAA security program. The risk analysis must be ongoing, not a one-time event, and must lead to a risk management plan addressing identified threats.

5. What is TRICARE, and which population does it serve?

✓ The healthcare program for active duty military, veterans, retirees, and their families

TRICARE is the DoD healthcare system serving military members, retirees, and dependents.

6. A physician's office sends a referral with incomplete insurance information. What is the best approach?

✓ Contact the referring office to obtain complete information before the patient's appointment

Proactive communication with the referring office ensures complete information is available, preventing registration delays and potential claim denials.

🎯 Free CHAA Practice Tests

Advance Directives and Patient Rights · 7 questions Advance Directives and Patient Rights · 7 questions Advance Directives and Patient Rights · 7 questions Customer Service and Communication · 6 questions KPIs and Quality Assurance · 6 questions Customer Service and Communication · 6 questions Payer Types and Coordination of Benefits (COB) · 6 questions Financial Processes · 6 questions Patient Access Services · 6 questions Patient Access Services · 6 questions

📖 CHAA Guides & Articles

Your CHAA Study Path

1. Learn with Flashcards → 2. Drill Practice Tests → 3. Take the Full Exam Simulation

🃏 Flashcards (359)🏆 Exam Simulation