CHAA Practice Test
Updated October 2026Facts verified Oct 19, 2026 against National Association of Healthcare Access Management
CHAA: upcoming dates and official changes
- Sep 1, 2026 – Nov 30, 2026: CHAA applications for the January window are accepted from September 1 to November 30, for April from December 1 to the last day of February, for July from March 1 to May 31, and for October from June 1 to August 31. (National Association of Healthcare Access Management)
Facts verified Oct 20, 2026 against National Association of Healthcare Access Management. Dates that have passed are removed automatically.
- The CHAA exam has 115 multiple-choice questions. (National Association of Healthcare Access Management)
- Candidates have two hours to complete the proctored, internet-based CHAA exam. (National Association of Healthcare Access Management)
- CHAA results are scaled, and a minimum scaled score of 600 is needed to pass. (National Association of Healthcare Access Management)
- The CHAA exam fee is $220 for NAHAM members and $250 for non-members, payable by credit card in Certification Central or by check. (National Association of Healthcare Access Management)
- A CHAA candidate who fails after paying the full exam price can retake the exam in the next testing window at a discounted fee of $100. (National Association of Healthcare Access Management)
- CHAA certification lasts two years, and holders must recertify every other year. (National Association of Healthcare Access Management)
- The CHAA exam can be taken in person with a proctor the candidate identifies, at a Prometric test center, or remotely with a Prometric proctor watching by webcam. (National Association of Healthcare Access Management)
- CHAA candidates need either one year of healthcare or finance experience or a completed accredited healthcare college program, plus either a supervisor's letter of support or 10 hours of professional development in the past 12 months. (National Association of Healthcare Access Management)
- CHAA candidates see an unofficial pass/fail result as soon as the exam ends, and NAHAM uploads the final score to Certification Central in the first week after the testing window closes. (National Association of Healthcare Access Management)
Facts verified Oct 20, 2026 against National Association of Healthcare Access Management. Dates that have passed are removed automatically.
CHAA Exam at a Glance
| Item | Detail | Official source |
|---|---|---|
| Number of questions | 115 multiple-choice questions | National Association of Healthcare Access Management |
| Time limit | 2 hours (120 minutes) | National Association of Healthcare Access Management |
| Passing score | Scaled score of 600 | National Association of Healthcare Access Management |
| Exam fee | $220 NAHAM members / $250 non-members | National Association of Healthcare Access Management |
| Retake fee | $100 discounted retake (next window only, after a full-price attempt) | National Association of Healthcare Access Management |
| Validity | 2-year certification cycle | National Association of Healthcare Access Management |
| Delivery | In person with a candidate-identified proctor, at a Prometric test center, or remotely with a Prometric proctor | National Association of Healthcare Access Management |
| Eligibility | 1 year healthcare/finance experience OR an accredited 2- or 4-year healthcare program; PLUS a supervisor letter OR 10 professional development hours in the last 12 months | National Association of Healthcare Access Management |
| Score release | Unofficial result on screen right away; official score in Certification Central the first week after the window ends; pass packet mailed within 3–5 weeks | National Association of Healthcare Access Management |
| Registration opens | Jan window: Sep 1–Nov 30; Apr: Dec 1–last day of Feb; Jul: Mar 1–May 31; Oct: Jun 1–Aug 31 | National Association of Healthcare Access Management |
Facts verified Oct 20, 2026 against National Association of Healthcare Access Management. Dates that have passed are removed automatically.
The CHAA test is designed for professionals with at least 90 days of experience in healthcare access. Mastering the core concepts of scheduling, registration, and patient finance is essential for achieving a high score and advancing your career. Practice with the free CHAA - Certified Healthcare Access Associate practice test on PracticeTestGeeks (7 questions with answer explanations).
Candidates can also sharpen their skills with our CHAA practice test 2026, which includes hundreds of practice questions in the exact format and difficulty of the real exam. Try our NCLEX practice test. Try our CCM practice test.
CHAA Practice Test Questions
Prepare for the CHAA - Certified Healthcare Access Associate exam with our free practice test modules. Each quiz covers key topics to help you pass on your first try.
CHAA Advance Directives and Patient Rights
CHAA Exam Questions covering Advance Directives and Patient Rights. Master CHAA Test concepts for certification prep.
CHAA - Certified Healthcare Access Associa...
Free CHAA Practice Test featuring - Certified Healthcare Access Associate HIPAA Privacy and Security. Improve your CHAA Exam score with mock test prep.
CHAA - Certified Healthcare Access Associa...
CHAA Mock Exam on - Certified Healthcare Access Associate Insurance Verification and Eligibility. CHAA Study Guide questions to pass on your first try.
CHAA - Certified Healthcare Access Associa...
CHAA Test Prep for - Certified Healthcare Access Associate Medical Terminology for Patient Access. Practice CHAA Quiz questions and boost your score.
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CHAA Questions and Answers on - Certified Healthcare Access Associate Revenue Cycle Management. Free CHAA practice for exam readiness.
CHAA - Certified Healthcare Access Associa...
CHAA Mock Test covering - Certified Healthcare Access Associate Scheduling and Registration Workflows. Online CHAA Test practice with instant feedback.
CHAA Denial Management and Claims Processing
Free CHAA Quiz on CHAA Denial Management and Claims Processing. CHAA Exam prep questions with detailed explanations.
CHAA Insurance Verification and Eligibility
CHAA Test Online for CHAA Insurance Verification and Eligibility. Free practice with instant results and feedback.
CHAA Patient Financial Counseling and Coll...
Free CHAA Test covering CHAA Patient Financial Counseling and Collections. Practice and track your CHAA exam readiness.
CHAA Customer Service and Communication
CHAA Mock Exam on Customer Service and Communication. CHAA Study Guide questions to pass on your first try.
CHAA Financial Processes
CHAA Test Prep for Financial Processes. Practice CHAA Quiz questions and boost your score.
CHAA Healthcare Access Basics
CHAA Questions and Answers on Healthcare Access Basics. Free CHAA practice for exam readiness.
CHAA Healthcare Information Systems and Te...
CHAA Mock Test covering Healthcare Information Systems and Technology. Online CHAA Test practice with instant feedback.
CHAA HIPAA Privacy and Security
Free CHAA Quiz on HIPAA Privacy and Security. CHAA Exam prep questions with detailed explanations.
CHAA Interdepartmental Collaboration and C...
CHAA Test Online for Interdepartmental Collaboration and Communication. Free practice with instant results and feedback.
CHAA KPIs and Quality Assurance
CHAA Study Material on KPIs and Quality Assurance. Prepare effectively with real exam-style questions.
CHAA Legal and Regulatory Compliance
Free CHAA Test covering Legal and Regulatory Compliance. Practice and track your CHAA exam readiness.
CHAA Medical Necessity Screening and the A...
CHAA Exam Questions covering Medical Necessity Screening and the Advance Beneficiary Notice (ABN). Master CHAA Test concepts for certification prep.
CHAA Medical Terminology for Patient Access
Free CHAA Practice Test featuring Medical Terminology for Patient Access. Improve your CHAA Exam score with mock test prep.
CHAA No Surprises Act, Good Faith Estimate...
CHAA Mock Exam on No Surprises Act, Good Faith Estimates, and Price Transparency. CHAA Study Guide questions to pass on your first try.
CHAA Patient Access Services
CHAA Test Prep for Patient Access Services. Practice CHAA Quiz questions and boost your score.
CHAA Patient Identification & Identity Theft
CHAA Questions and Answers on Patient Identification & Identity Theft. Free CHAA practice for exam readiness.
CHAA Patient Safety and Emergency Prepared...
CHAA Mock Test covering Patient Safety and Emergency Preparedness. Online CHAA Test practice with instant feedback.
CHAA Patient Status and Admission Types (I...
Free CHAA Quiz on Patient Status and Admission Types (Inpatient vs. Observation). CHAA Exam prep questions with detailed explanations.
CHAA Payer Types and Coordination of Benef...
CHAA Practice Questions for Payer Types and Coordination of Benefits (COB). Build confidence for your CHAA certification exam.
CHAA Pre-Authorization and Referrals Manag...
CHAA Test Online for Pre-Authorization and Referrals Management. Free practice with instant results and feedback.
CHAA Revenue Cycle Management
CHAA Study Material on Revenue Cycle Management. Prepare effectively with real exam-style questions.
CHAA Scheduling and Registration Workflows
Free CHAA Test covering Scheduling and Registration Workflows. Practice and track your CHAA exam readiness.
CHAA Healthcare Information Systems and Te...
CHAA Test Prep for Healthcare Information Systems and Technology Questions and Answers. Practice CHAA Quiz questions and boost your score.
CHAA Interdepartmental Collaboration and C...
CHAA Questions and Answers on Interdepartmental Collaboration and Communication Questions and Answers. Free CHAA practice for exam readiness.
CHAA Patient Identification & Identity The...
CHAA Test Online for Patient Identification & Identity Theft Questions and Answers. Free practice with instant results and feedback.
CHAA Patient Safety and Emergency Prepared...
CHAA Study Material on Patient Safety and Emergency Preparedness Questions and Answers. Prepare effectively with real exam-style questions.
Free CHAA - Certified Healthcare Access Associate Study Tools
Interactive CHAA - Certified Healthcare Access Associate resources on PracticeTestGeeks, free to start:
- CHAA - Certified Healthcare Access Associate flashcards — review key terms and concepts card by card
- CHAA - Certified Healthcare Access Associate study guide — topic-by-topic overview of what the exam covers
- CHAA - Certified Healthcare Access Associate cheat sheet — one-page printable summary for last-minute review
CHAA Test Flashcards
Quick review of essential terms for the CHAA certification test.
🏥What is EMTALA?
The Emergency Medical Treatment and Labor Act requires hospitals to stabilize patients regardless of their ability to pay.
START CHAA PRACTICE TEST📋What is pre-registration?
The process of collecting patient demographic and insurance information before they arrive for service to expedite the visit.
START PATIENT ACCESS QUIZ🔐What is HIPAA?
The Health Insurance Portability and Accountability Act, which protects the privacy and security of patient health information.
START COMPLIANCE QUIZ💰What is a co-payment?
A fixed amount a patient pays for a covered health care service after they've paid their deductible.
START FINANCIAL QUIZ🆔What is the MPI?
The Master Patient Index is an electronic database that holds information on every patient registered at a healthcare organization.
START CHAA EXAM QUIZ✅What is ABN?
Advance Beneficiary Notice is a waiver of liability that providers must give Medicare patients for services not covered.
START REVENUE CYCLE QUIZCHAA Certification Study Guide
Use this interactive study guide to understand the key components of the CHAA certification practice test. Review basics, exam format, registration steps, and scoring to prepare effectively.
- Topics: Patient identification, wayfinding, obtaining signatures, bedside registration.
- Questions: Approx. 30 questions on arrival procedures.
- Topics: Patient privacy, fraud and abuse, Medicare compliance.
- Questions: Approx. 15 questions on legal standards.
CHAA Score Calculator
Total Scored Questions
115
81 out of 115 correct
70%
Required to Pass: ~70% (Estimated)
How to Become a Certified Healthcare Access Associate
Follow these steps to earn your certification and pass the CHAA certification test. Try our PACS practice test. Try our CCRC practice test.
- Verify Eligibility - Document one year in the healthcare or finance industry (or an accredited 2- or 4-year healthcare program) plus a supervisor letter of support or 10 hours of professional development in the last 12 months.
- Create NAHAM Account - Visit the NAHAM website and set up your candidate profile.
- Submit Application - Complete the CHAA exam application and obtain supervisor verification of your experience.
- Pay Exam Fee - Submit the $155 payment (same fee for members and non-members).
- Schedule Exam - Choose a testing window and location (or arrange for proctoring).
- Study with CHAA Practice Test Online - Use practice questions to prepare for the content domains.
- Take the Exam - Bring valid ID to your testing location and complete the 2-hour exam.
Expect to invest $155 for the exam fee (members and non-members pay the same), plus any study materials, to obtain your CHAA certification, depending on your membership status and study materials used.
CHAA Career Opportunities
Explore the diverse roles available to Certified Healthcare Access Associates.
Admissions Clerk
Manage patient check-ins, verify insurance, and ensure accurate data entry at hospital front desks.
Financial Counselor
Assist patients with payment plans, explain insurance benefits, and manage collections.
Registration Specialist
Focus on pre-registration processes, authorization requirements, and scheduling complex appointments.
Patient
Access SupervisorLead a team of registrars, ensuring compliance with CHAA standards and optimizing workflow.
ER Registrar
Work in fast-paced emergency departments handling bedside registration and EMTALA compliance.
CHAA Test Day Checklist
- ✓Valid Govt ID
- ✓Exam Confirmation
- ✓Proctor Info
- ✓Stable Internet (if remote)
- ✓Quiet Environment
- ✓No Study Materials
- ✓Arrive 15 Mins Early
- ✓Hydrate & Rest
Ready to Pass the CHAA Exam?
Join thousands of healthcare access professionals who have used our free practice questions to achieve certification success. Start studying today!
CHAA Renewal Requirements
Frequency Every
2 Years
Contact Hours
30 Hours
Renewal Fee
$50 - $95
Keep track of your contact hours immediately after passing. You need 30 hours biennially, and at least 1500 hours of work experience during the renewal cycle.
- +Validates your knowledge and skills objectively
- +Increases job market competitiveness
- +Provides structured learning goals
- +Networking opportunities with other certified professionals
- −Study materials can be expensive
- −Exam anxiety can affect performance
- −Requires dedicated preparation time
- −Retake fees apply if you don't pass
Pros and Cons at a Glance
| Pros | Cons |
|---|---|
| Validates your knowledge and skills objectively | Study materials can be expensive |
| Increases job market competitiveness | Exam anxiety can affect performance |
| Provides structured learning goals | Requires dedicated preparation time |
| Networking opportunities with other certified professionals | Retake fees apply if you don't pass |
Sample CHAA - Certified Healthcare Access Associate Practice Questions
Try these questions from our free CHAA - Certified Healthcare Access Associate practice tests. The correct answer and an explanation follow each question.
A patient's insurance card shows an effective date of 08/01/2026 but today is 07/23/2026. What should the access associate do?
- A. Register the patient and bill the insurer anyway
- B. Inform the patient their coverage has not yet begun and discuss payment options
- C. Contact the employer to backdate the policy
- D. Assume the date is a misprint and proceed normally
Answer: B. Inform the patient their coverage has not yet begun and discuss payment options
Coverage cannot be billed before the effective date. The associate must inform the patient their policy is not yet active and explore alternatives such as self-pay, financial assistance, or rescheduling.
While registering a patient who is coughing frequently, the Healthcare Access Associate should adhere to which infection control practice?
- A. Airborne Precautions
- B. Droplet Precautions
- C. Contact Precautions
- D. Standard Precautions
Answer: D. Standard Precautions
Standard Precautions are a set of infection control practices used to prevent transmission of diseases that can be acquired by contact with blood, body fluids, non-intact skin, and mucous membranes. This includes using hand hygiene and, if necessary, personal protective equipment (PPE) like masks. It assumes all patients are potentially infectious.
What is the primary role of a Certified Healthcare Access Associate (CHAA)?
- A. Providing direct patient clinical care
- B. Managing the administrative processes of patient registration, insurance verification, and revenue cycle functions
- C. Performing medical coding and billing exclusively
- D. Supervising clinical nursing staff
Answer: B. Managing the administrative processes of patient registration, insurance verification, and revenue cycle functions
The CHAA role centers on administrative functions that facilitate patient access to healthcare services, including registration, verification, and financial clearance.
What is the appropriate action when a healthcare access associate is unable to confirm a patient's insurance eligibility prior to service?
- A. Refuse service until the insurance company can be reached during business hours
- B. Proceed with service, assuming the coverage listed on the card is active
- C. Document the failed verification attempts, inform the patient of potential financial responsibility, and consider collecting a deposit
- D. Submit the claim anyway and flag it for manual review after the appointment
Answer: C. Document the failed verification attempts, inform the patient of potential financial responsibility, and consider collecting a deposit
When eligibility cannot be confirmed, staff should document all verification attempts, clearly communicate the uncertainty of coverage to the patient, and collect a good-faith deposit or establish a payment arrangement. This protects both the patient and the organization from unexpected financial liability.
Take the full CHAA - Certified Healthcare Access Associate practice test
CHAA Questions and Answers
Official Resources
- NAHAM CHAA Exam & Study Guide — NAHAM's official announcement of the current CHAA exam (launched October 1, 2026) and the free study guide included with a paid application.
- NAHAM CHAA Candidate Guide (PDF) — the official candidate guide covering eligibility, the $155 exam fee, the 115-question / 2-hour format, application windows and testing policies.
- Prometric NAHAM Testing Page — the official test-delivery vendor's page for scheduling your CHAA exam at a test center or via ProProctor remote testing.
How this page was made: written with AI tools and published by Nathan Beja, founder of Practice Test Geeks, who is responsible for its content. Exam facts are checked against the official sources listed below. Not reviewed by a subject-matter expert. Editorial policy
Sources & references
Exam facts on this page (fees, format, dates, passing scores) are checked against these official sources; the date is our last check. Editorial policy
- naham.org — Eligibility, exam format, passing score, time limit, score validity, test delivery, fees, registration, retake fee, score release · verified Oct 2026