CHAA Interdepartmental Collaboration and Communication 2

Question 1

A physician's office sends a referral with incomplete insurance information. What is the best approach?

Accepted Answer

Contact the referring office to obtain complete information before the patient's appointment

Answer

Process the referral as-is and hope for the best

Answer

Cancel the patient's appointment

Answer

Bill the patient directly without contacting the insurance

Question 2

How should patient access coordinate with the clinical team regarding bed assignments for admissions?

Accepted Answer

Coordinate with bed management and nursing to match patient acuity, isolation needs, and care requirements

Answer

Assign beds randomly based on availability

Answer

Let patients choose their own rooms

Answer

Only assign beds when the patient physically arrives

Question 3

What information should patient access share with the billing department after registration?

Accepted Answer

Complete and verified demographics, insurance information, authorization numbers, and consent documentation

Answer

Only the patient's name and date of birth

Answer

Clinical notes and physician orders

Answer

Nothing, as billing has separate systems

Question 4

A surgery scheduler requests an urgent add-on case. What interdepartmental notifications must patient access coordinate?

Accepted Answer

Notify insurance for authorization, pre-admission testing, anesthesia, nursing, bed management, and financial counseling

Answer

Only notify the surgeon's office

Answer

Only complete the registration and nothing else

Answer

Wait until the next business day to process

Question 5

Why is it important for patient access to communicate with Health Information Management (HIM)?

Accepted Answer

Access and HIM collaborate on MPI integrity, record merges, and documentation completion

Answer

HIM has no interaction with patient access

Answer

Only for requesting old medical records

Answer

HIM only works with discharged patient records

Question 6

How does patient access support the case management department?

Accepted Answer

By providing accurate insurance and authorization data that case managers need for utilization review and discharge planning

Answer

Patient access has no role in case management activities

Answer

By making clinical decisions about patient care

Answer

By managing the patient's medications