CHAA KPIs and Quality Assurance 2

Question 1

What is the industry benchmark for registration accuracy rate in patient access?

Accepted Answer

97% or above

Answer

80% or above

Answer

90% or above

Answer

100% with no tolerance for error

Question 2

How is 'days in accounts receivable' (A/R days) affected by patient access performance?

Accepted Answer

Registration errors and verification gaps increase A/R days by causing denials and rework

Answer

A/R days are not influenced by patient access

Answer

A/R days only measure collection department performance

Answer

Lower A/R days always indicate worse patient access performance

Question 3

What is a registration quality audit and how often should it be performed?

Accepted Answer

A systematic review of registration accuracy performed at regular intervals, typically monthly or quarterly

Answer

A one-time review done during employee orientation

Answer

An annual financial audit of the department budget

Answer

A review only performed when errors are discovered

Question 4

Which KPI measures the percentage of patients whose insurance is verified before their appointment?

Accepted Answer

Pre-service verification rate

Answer

Clean claim rate

Answer

Point-of-service collection rate

Answer

Patient satisfaction score

Question 5

What is the purpose of tracking denial rates by root cause in patient access?

Accepted Answer

To identify systemic issues, target training, and implement process improvements that reduce preventable denials

Answer

To penalize staff who make errors

Answer

To report to insurance companies

Answer

Denial tracking is a billing function only

Question 6

How does patient wait time serve as a quality indicator for patient access?

Accepted Answer

Wait time reflects staffing adequacy, process efficiency, and directly correlates with patient satisfaction scores

Answer

Wait time has no relationship to quality

Answer

Only clinical wait times matter to patients

Answer

Longer wait times indicate more thorough registration