The Certified General Manager (CGM) exam, offered by the Global Association for Quality Management, is for people who run teams, units or whole operations and want a credential that shows it. This page gives you free practice sets by topic, three worked questions with full explanations, a study plan, and the exam rules taken from the official source.
The CGM has 100 questions, takes about 2 hours and costs $190[1] (Global Association for Quality Management, verified Oct 28, 2026).
Numbers in brackets link to the official sources listed under Sources & last verified. Dates that have passed are removed automatically.
| Item | Detail | Source · Verified |
|---|---|---|
| Number of questions | 100 multiple-choice questions[1] | Global Association for Quality Management · Oct 28, 2026 |
| Time limit | 2 hours (120 minutes)[1] | Global Association for Quality Management · Oct 28, 2026 |
| Passing score | 70% (70 out of 100 correct)[1] | Global Association for Quality Management · Oct 28, 2026 |
| Exam fee | $190 USD[1] | Global Association for Quality Management · Oct 28, 2026 |
| Retake policy | 2 attempts per voucher; 14-day wait after second failure before retaking[2] | Global Association for Quality Management · Oct 28, 2026 |
| Validity | Valid for life[1] | Global Association for Quality Management · Oct 28, 2026 |
| Delivery | Online AI-proctored (or at authorized test centers)[1] | Global Association for Quality Management · Oct 28, 2026 |
| Eligibility | No prerequisites[1] | Global Association for Quality Management · Oct 28, 2026 |
According to Global Association for Quality Management, “The exam comprises of 100 Multiple Choice Questions out of which the candidate needs to score 70% (70 out of 100 correct) to pass the exam.”[1]
The CGM certification is issued by the Global Association for Quality Management (GAQM) and covers general management: decision making, people, strategy, units and the workplace. It has no prerequisites. Completing the official e-course is not mandatory, but GAQM recommends it because many exam questions are drawn from that material.
The exam is delivered online with AI proctoring, or at authorized test centers. You take it anytime and anywhere within the validity window of your voucher. It has 100 multiple-choice questions and a time limit of 2 hours (120 minutes). The passing score is 70%, which means 70 out of 100 correct.
The exam voucher costs $190 USD and allows 2 attempts. If you do not pass on the second attempt, you must wait at least 14 calendar days before trying a third time. Once you pass, the certificate is valid for life.
Fees, voucher terms and retake rules can change, so confirm them on the GAQM website before you pay. Our practice questions are written by us with AI tools. They are not real exam questions, and they are meant to test your understanding of the topics, not to predict what you will see.
The content areas below are copied from the official CGM content outline published by Global Association for Quality Management. The right-hand column shows which of our practice sets covers it.
| Official content area | Practice on this site |
|---|---|
| Decision Making[1] | CGM Risk Management & Mitigation Practise weighing options under uncertainty, identifying risks and owners, and choosing a response you can justify. |
| People Management[1] | CGM Human Resources & Team Development Practise questions on team development, motivation, performance conversations and keeping good staff. |
| Strategic Management[1] | CGM Strategic Planning & Leadership Practise linking goals to plans, reading the market and judging which strategic option fits the situation. |
| Unit Management[1] | CGM Operations & Performance Optimization Practise running a unit day to day: budgets, performance measures, efficiency and workforce use. |
| Workplace Management[1] | CGM Operations & Process Management Practise process control, safe and orderly working conditions, and keeping routine operations consistent. |
Prepare for the CGM - Certified General Manager exam with our free practice test modules. Each quiz covers key topics to help you pass on your first try.
These are practice questions written for this site, not questions from the real exam. Each explanation shows why the right answer is right and why the others are wrong.
Question: Hotel management agreements and lenders commonly require an FF&E reserve funded at roughly what percentage of total revenue?
Answer: D. 4%
Explanation:
The correct answer is 4%. In hotel management agreements and loan agreements, the FF&E reserve (furniture, fixtures and equipment) is set aside from revenue so the property can be refreshed over time, and about 4% of total revenue is the usual norm. A 1% reserve would be too small to fund real replacement cycles. A 10% reserve and a 15% reserve would take far too much revenue out of operating cash, so owners and lenders do not normally require them. The rule to remember: a reserve is a modest, steady percentage of revenue, set high enough to fund replacement but low enough to keep the property profitable.
Question: What is the main purpose of a risk register?
Answer: A. Document identified risks, owners, ratings and responses in one place
Explanation:
The correct answer is that a risk register documents identified risks, owners, ratings and responses in a single place. It is the working log a manager returns to as conditions change. Recording employee attendance is an HR record and has nothing to do with risk. Tracking monthly budget variances only is a finance task, and even if a budget risk appears in the register, the register covers far more than budget lines. Listing regulatory fines paid looks backward at events that already happened, while a register is about risks identified, rated and planned for. The rule to remember: a register links each risk to a rating, an owner and a planned response.
Question: What is the importance of workforce optimization in operations?
Answer: B. It improves efficiency, reduces turnover, and increases productivity
Explanation:
The correct answer is that workforce optimization improves efficiency, reduces turnover and increases productivity. It matches people, skills and tasks to organizational goals. Saying it increases labor costs is wrong, because the aim is to use labor more effectively, not to spend more on it. Saying it focuses solely on hiring is wrong, because it also covers scheduling, engagement and retention. Saying it disregards employee development is wrong, because development is part of how skills stay matched to the work. The rule to remember: be suspicious of options that use absolute words such as solely or disregards, since good management practices are usually balanced.
Start with the official GAQM outline and e-course material, since GAQM says many questions are drawn from it. List the five content areas and rate yourself honestly on each. Then take the practice set that matches your weakest area before touching the others.
Before test day, check the online proctoring requirements on the GAQM site and test your equipment. Remember that your voucher allows 2 attempts, so treat the first as a real try and not as a rehearsal.
The exam has 100 multiple-choice questions, and you need 70% to pass, which is 70 out of 100 correct. You have 2 hours (120 minutes) to finish. Always check the GAQM certification page for the latest exam details before you register.
No. GAQM states that the certification has no prerequisites. Completing the official e-course is not mandatory, but GAQM highly recommends it because the largest share of exam questions is drawn from that material.
The exam voucher is listed at $190 USD and is valid for 2 attempts. Prices and terms can change, so confirm the current fee on the official GAQM website before purchasing your voucher.
Your voucher covers 2 attempts. If you do not pass on the second attempt, you must wait at least 14 calendar days from the date of that attempt before retaking the exam a third time. Read GAQM's retake policy for the exact conditions.
Yes. GAQM says the exam is AI-proctored and can be taken anytime and anywhere within the voucher's validity period. Taking it at an authorized test center is also an option. Check the GAQM site for current proctoring requirements.
No. According to GAQM, the Certified General Manager certificate is valid for life. Because policies can change, check the official GAQM page if you need written confirmation for an employer.
How we verify: editorial & fact-checking policy. Report an error: contact us.