CGM Cheat Sheet 2026

The 30 highest-yield CGM facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. Which metric best shows how quickly a hotel collects its direct-billed group and corporate accounts? → Average collection period (days sales outstanding)
2. Why is flexibility important in strategic planning? → To adapt to changes and adjust plans when needed
3. Which budgeting approach requires managers to justify every expense from scratch each period instead of adjusting last year's figures? → Zero-based budgeting
4. Which supply chain strategy focuses on maintaining minimal inventory levels by receiving goods only as they are needed in the production process? → Just-In-Time (JIT)
5. A general manager receives a request from a superior to alter financial records. The manager should FIRST: → Refuse and report the request through proper channels
6. Lead time in supply chain management is best defined as: → The total time from placing a purchase order to receiving the goods
7. When implementing leadership & team management changes in Certified General Manager, what factor is MOST critical? → Stakeholder buy-in and a clear change management plan
8. What is the MOST important skill for effective project management & execution in Certified General Manager? → Clear communication and the ability to align team efforts with objectives
9. Which technique gathers anonymous expert opinions over several rounds to identify risks and reach consensus? → Delphi technique
10. Scenario planning is most useful for a general manager when: → The future is highly uncertain and multiple outcomes are plausible
11. In Certified General Manager, what role does employee training play in risk management & mitigation? → It ensures all personnel can recognize, report, and respond to hazards
12. What is the PRIMARY purpose of data governance in an organization? → To ensure data is accurate, secure, and used appropriately
13. In Certified General Manager, what is the PRIMARY purpose of conducting regular risk management & mitigation assessments? → To identify potential hazards before incidents occur
14. Which metric BEST indicates successful operations & process management in Certified General Manager? → Achievement of defined key performance indicators and stakeholder satisfaction
15. Which metric BEST indicates successful leadership & team management in Certified General Manager? → Achievement of defined key performance indicators and stakeholder satisfaction
16. Why is strategic planning important for a general manager? → It ensures clear objectives, efficient resource use, and long-term success
17. The Sarbanes-Oxley Act (SOX) primarily affects which type of organizations in the US? → Publicly traded companies
18. Why is effective communication essential in team development? → It ensures transparency and builds trust among team members
19. Which interview question is an example of a behavioral interview question? → Tell me about a time you resolved a conflict with a coworker.
20. Title VII of the Civil Rights Act prohibits employment discrimination based on which set of characteristics? → Race, color, religion, sex, national origin
21. Corporate social responsibility (CSR) in general management primarily refers to: → A company's commitment to ethical, social, and environmental impacts
22. What role does technology play in operations optimization? → It enhances automation, accuracy, and communication
23. What role does risk management play in financial planning? → It helps protect the business from financial losses and supports sustainability
24. A company buys a cyber liability policy to cover potential data breach costs. Which risk response is this? → Transfer
25. A CGM candidate must understand that conflicts of interest in management are BEST addressed by: → Disclosing them and recusing oneself from related decisions
26. A general manager evaluating technology vendors should prioritize which factor ABOVE all others? → Alignment of the solution with business requirements and long-term strategy
27. How can a general manager ensure operational excellence? → By optimizing processes, resources, and strategies
28. Why is process improvement important in operations? → It improves quality, reduces inefficiencies, and increases customer satisfaction
29. When implementing operations & process management changes in Certified General Manager, what factor is MOST critical? → Stakeholder buy-in and a clear change management plan
30. The bullwhip effect in supply chains refers to: → Increasing demand variability as orders move upstream from retailer to manufacturer