CGEIT Stakeholder Management and Communication 2

Question 1

When presenting IT governance results to a board of directors, the MOST appropriate format is:

Accepted Answer

Executive dashboard with KPIs, risks, and decisions required

Answer

Boards need concise, strategic information including KPIs, key risks, and decisions they must make — not operational or technical detail.

Question 2

Stakeholder resistance to IT governance initiatives MOST often stems from:

Accepted Answer

Lack of clear communication about the purpose and benefits of governance

Answer

When stakeholders don't understand why governance exists or how it benefits them, resistance is a natural response to perceived bureaucracy.

Question 3

An IT governance framework's effectiveness is BEST measured by:

Accepted Answer

Stakeholder satisfaction and achievement of IT-business alignment outcomes

Answer

Governance effectiveness is ultimately demonstrated through stakeholder satisfaction and whether IT and business goals are actually aligned and achieved.

Question 4

Which communication principle is MOST important when delivering negative IT governance news to stakeholders?

Accepted Answer

Transparency and timeliness, accompanied by a remediation plan

Answer

Transparent and timely disclosure of governance issues, paired with a remediation plan, maintains stakeholder trust and enables corrective action.

Question 5

A 'governance heat map' is BEST used in stakeholder communication to:

Accepted Answer

Visually display risk or performance status across IT domains

Answer

A governance heat map uses color coding to communicate risk levels or performance status across governance domains in a format quickly understood by stakeholders.

CGEIT - Certified in the Governance of Enterprise IT Practice Test

CGEIT - Certified in the Governance of Enterprise IT Practice Test

CGEIT Stakeholder Management and Communication 2