FREE CGEIT Framework and Strategic Management Questions and Answers

Question 1

An IT investment review board wants to ensure that IT will be able to support business initiatives. Each initiative is comprised of several interrelated IT projects.

Which of the following would help ensure that the initiatives meet their goals?

Accepted Answer

Establishment of portfolio management

Answer

Verification of initiatives against the architecture

Answer

Review of the business case for each initiative

Answer

Review of project management methodology

Question 2

An enterprise has decided to use third-party software for a business process which is hosted and supported by the same third party. The BEST way to provide quality of service oversight would be to establish a process:

Accepted Answer

to qualify service providers.

Answer

for enterprise architecture updates.

Answer

for robust change management.

Answer

for periodic service provider audits.

Question 3

In a successful enterprise that is profitable in its marketplace and consistently growing in size, the non-IT workforce has grown by 50% in the last two years. The demand for IT staff in the marketplace is more than the supply, and the enterprise is losing staff to rival organizations. Due to the rapid growth, IT has struggled to keep up with the enterprise, and IT procedures and associated job roles are not well-defined. The MOST critical activity for reducing the impact caused by IT staff turnover is to:

Accepted Answer

document processes and procedures.

Answer

outsource the IT operation.

Answer

increase compensation for IT staff.

Answer

hire temporary staff.

Question 4

A business has outsourced IT operations to several third-party providers, but service level agreements (SLAs) are not clearly defined in all cases. Which of the following is the GREATEST risk to the business?

Accepted Answer

Quality of services is not enforceable.

Answer

Third parties could provide overlapping services.

Answer

The scope of work is not clearly defined.

Answer

Costs are not measurable.

Question 5

A large enterprise has been experiencing a high turnover of skilled IT personnel, resulting in a significant loss of knowledge within the IT department. Which of the following should be done FIRST to address this problem?

Accepted Answer

Conduct a survey of current IT staff.

Answer

Revise the IT resource management plan.

Answer

Update human resources policies and practices.

Answer

Develop an incentive scheme for IT employees.

Question 6

A newly established IT steering committee is concerned whether or not a system is meeting availability objectives. Which of the following will provide the BEST information to make an assessment?

Accepted Answer

Capability maturity levels

Answer

Critical success factors

Answer

Balanced scorecard

Answer

Performance indicators

Question 7

Following a major IT incident that resulted in a loss to the enterprise, a CIO is preparing for a meeting with the board of directors to discuss what may have failed internally. Which of the following should the CIO do FIRST to provide assurance to the board?

Accepted Answer

Ensure IT and enterprise risk management alignment.

Answer

Review the IT control environment.

Answer

Review the incident response policy.

Answer

Verify continuous monitoring is being performed.

Question 8

A newly appointed CIO has issued a new IT strategic plan. Which of the following would be the MOST effective way for the CIO to ensure the IT management team is held accountable for the delivery of the plan?

Accepted Answer

Revise the managers' performance goals to include key objectives.

Answer

Provide management training on IT strategic objectives.

Answer

Enforce disciplinary action for managers if the plan is not delivered.

Answer

Update the IT balanced scorecard with key objectives.

Question 9

The BEST way for a CIO to monitor the alignment between the business and IT strategy is to regularly review:

Accepted Answer

IT services supporting business processes.

Answer

the balanced scorecard.

Answer

key risk indicators (KRIs).

Answer

the risk register.

Question 10

Which of the following is PRIMARILY achieved through performance measurement?

Accepted Answer

Process improvement

Answer

Benefit realization

Answer

Cost efficiency

Answer

Transparency

An IT investment review board wants to ensure that IT will be able to support business initiatives.Each initiative is comprised of several interrelated IT projects. Which of the following would help ensure that the initiatives meet their goals?

An IT investment review board wants to ensure that IT will be able to support business initiatives.
Each initiative is comprised of several interrelated IT projects.
Which of the following would help ensure that the initiatives meet their goals?