CGEIT IT Resource Management 1 — Questions and Answers
Question 1: Which IT resource management practice best ensures that human capital investments align with enterprise IT governance objectives?
- Hiring IT staff based solely on technical certifications
- Aligning IT workforce planning with strategic business goals and governance frameworks (Correct answer)
- Outsourcing all IT functions to reduce overhead costs
- Limiting IT training to job-specific technical skills only
Correct answer: Aligning IT workforce planning with strategic business goals and governance frameworks
Aligning IT workforce planning with strategic business goals ensures that human capital decisions support governance objectives and organizational value.
Question 2: In CGEIT, which of the following BEST describes the role of IT resource optimization within enterprise governance?
- Reducing IT headcount to minimize operational expenses
- Ensuring IT resources are acquired, deployed, and retired in a manner that maximizes value (Correct answer)
- Standardizing all IT resources to a single vendor platform
- Delegating all resource decisions to departmental IT managers
Correct answer: Ensuring IT resources are acquired, deployed, and retired in a manner that maximizes value
IT resource optimization in governance ensures resources are managed throughout their lifecycle to deliver maximum business value.
Question 3: When developing an IT sourcing strategy, a governance board should PRIMARILY consider:
- The lowest available market price for IT services
- The strategic importance of capabilities and associated risks of each sourcing option (Correct answer)
- The preference of the IT department head
- Current industry trends in IT outsourcing
Correct answer: The strategic importance of capabilities and associated risks of each sourcing option
Governance boards must evaluate strategic importance and risk of sourcing options to make decisions that support long-term enterprise objectives.
Question 4: Which document BEST formalizes the expectations and responsibilities between an enterprise and an external IT service provider?
- IT strategic plan
- Service Level Agreement (SLA) (Correct answer)
- IT budget forecast
- Risk register
Correct answer: Service Level Agreement (SLA)
A Service Level Agreement formally defines performance expectations, responsibilities, and accountability measures between the enterprise and its IT service providers.
Question 5: An IT governance framework requires that IT infrastructure investments be prioritized based on:
- Technical complexity and novelty of the technology
- Vendor discount levels and contractual incentives
- Business impact, risk exposure, and alignment with strategic objectives (Correct answer)
- The preference of the CIO and IT architecture team
Correct answer: Business impact, risk exposure, and alignment with strategic objectives
Infrastructure investments should be prioritized based on their business impact, risk profile, and strategic alignment to ensure optimal resource allocation.
Question 6: Which practice BEST supports IT resource capacity management within a governance structure?
- Purchasing maximum available capacity to avoid shortfalls
- Reactive procurement based on immediate operational needs
- Demand forecasting tied to business strategy and workload projections (Correct answer)
- Delegating capacity decisions entirely to operational IT staff
Correct answer: Demand forecasting tied to business strategy and workload projections
Demand forecasting linked to business strategy enables proactive and cost-effective capacity management aligned with governance principles.
Question 7: When an enterprise transitions an IT function from in-house to a managed service provider, the governance board is MOST responsible for:
- Selecting the specific technology platform to be used
- Overseeing the transition to ensure strategic alignment and risk management (Correct answer)
- Managing day-to-day operations of the outsourced function
- Negotiating individual contract clauses with the provider
Correct answer: Overseeing the transition to ensure strategic alignment and risk management
The governance board oversees the transition at a strategic level, ensuring it aligns with enterprise goals and that risks are properly managed.
CGEIT IT Resource Management 1
Which IT resource management practice best ensures that human capital investments align with enterprise IT governance objectives?