IT Resource Management Flashcards

Which IT resource management practice best ensures that human capital investments align with enterprise IT governance objectives?

Answer: Aligning IT workforce planning with strategic business goals and governance frameworks

Aligning IT workforce planning with strategic business goals ensures that human capital decisions support governance objectives and organizational value.

In CGEIT, which of the following BEST describes the role of IT resource optimization within enterprise governance?

Answer: Ensuring IT resources are acquired, deployed, and retired in a manner that maximizes value

IT resource optimization in governance ensures resources are managed throughout their lifecycle to deliver maximum business value.

When developing an IT sourcing strategy, a governance board should PRIMARILY consider:

Answer: The strategic importance of capabilities and associated risks of each sourcing option

Governance boards must evaluate strategic importance and risk of sourcing options to make decisions that support long-term enterprise objectives.

Which document BEST formalizes the expectations and responsibilities between an enterprise and an external IT service provider?

Answer: Service Level Agreement (SLA)

A Service Level Agreement formally defines performance expectations, responsibilities, and accountability measures between the enterprise and its IT service providers.

An IT governance framework requires that IT infrastructure investments be prioritized based on:

Answer: Business impact, risk exposure, and alignment with strategic objectives

Infrastructure investments should be prioritized based on their business impact, risk profile, and strategic alignment to ensure optimal resource allocation.

Which practice BEST supports IT resource capacity management within a governance structure?

Answer: Demand forecasting tied to business strategy and workload projections

Demand forecasting linked to business strategy enables proactive and cost-effective capacity management aligned with governance principles.

When an enterprise transitions an IT function from in-house to a managed service provider, the governance board is MOST responsible for:

Answer: Overseeing the transition to ensure strategic alignment and risk management

The governance board oversees the transition at a strategic level, ensuring it aligns with enterprise goals and that risks are properly managed.