CGEIT Stakeholder Management and Communication 1 — Questions and Answers
Question 1: In IT governance, identifying stakeholders PRIMARILY helps an organization to:
- Understand who has interests in and influence over IT decisions (Correct answer)
- Reduce the number of people involved in IT projects
- Limit communication to senior executives only
- Assign technical tasks to appropriate teams
Correct answer: Understand who has interests in and influence over IT decisions
Stakeholder identification maps out who has interests or influence so governance structures can engage the right people in IT decisions.
Question 2: A stakeholder communication plan in IT governance PRIMARILY serves to:
- Ensure the right information reaches the right stakeholders at the right time (Correct answer)
- Document all IT system changes for audit purposes
- Minimize the number of governance meetings held
- Track vendor deliverables against contract terms
Correct answer: Ensure the right information reaches the right stakeholders at the right time
A communication plan systematically ensures stakeholders receive timely, relevant information that supports informed governance decisions and engagement.
Question 3: Which stakeholder group is MOST critical to engage when defining IT governance principles?
- Board of directors and senior executive leadership (Correct answer)
- IT help desk staff
- External software vendors
- End users of business applications
Correct answer: Board of directors and senior executive leadership
The board and senior executives set organizational direction and must own IT governance principles for them to carry authority and alignment with strategy.
Question 4: A CGEIT candidate identifies that IT governance decisions are being made without input from business unit leaders. This MOST likely results in:
- IT investments misaligned with actual business needs (Correct answer)
- Faster IT project delivery timelines
- Reduced compliance exposure
- Lower IT operational costs
Correct answer: IT investments misaligned with actual business needs
Excluding business unit leaders from IT governance decisions leads to misalignment between IT investments and the actual needs of the business.
Question 5: Which approach BEST supports ongoing stakeholder engagement in IT governance?
- Regular governance forums with structured reporting and feedback mechanisms (Correct answer)
- Sending quarterly email updates without response options
- Limiting governance communication to annual board reports
- Delegating all stakeholder communication to the IT helpdesk
Correct answer: Regular governance forums with structured reporting and feedback mechanisms
Regular forums with structured reporting and feedback create two-way engagement, keeping stakeholders informed and enabling them to influence governance.
Question 6: A 'RACI matrix' in IT governance is PRIMARILY used to:
- Clarify who is Responsible, Accountable, Consulted, and Informed for governance activities (Correct answer)
- Document the technical architecture of IT systems
- Rank IT projects by return on investment
- Schedule IT maintenance windows
Correct answer: Clarify who is Responsible, Accountable, Consulted, and Informed for governance activities
A RACI matrix defines roles and responsibilities for governance activities, preventing confusion about who makes decisions versus who provides input.
CGEIT Stakeholder Management and Communication 1
In IT governance, identifying stakeholders PRIMARILY helps an organization to: