CGEIT Stakeholder Management and Communication 2 — Questions and Answers
Question 1: When presenting IT governance results to a board of directors, the MOST appropriate format is:
- Executive dashboard with KPIs, risks, and decisions required (Correct answer)
- Detailed technical architecture diagrams
- Line-by-line project budget spreadsheets
- Vendor contract summaries
Correct answer: Executive dashboard with KPIs, risks, and decisions required
Boards need concise, strategic information including KPIs, key risks, and decisions they must make — not operational or technical detail.
Question 2: Stakeholder resistance to IT governance initiatives MOST often stems from:
- Lack of clear communication about the purpose and benefits of governance (Correct answer)
- Overly complex technology selections
- Insufficient IT budget allocation
- Inadequate vendor support contracts
Correct answer: Lack of clear communication about the purpose and benefits of governance
When stakeholders don't understand why governance exists or how it benefits them, resistance is a natural response to perceived bureaucracy.
Question 3: An IT governance framework's effectiveness is BEST measured by:
- Stakeholder satisfaction and achievement of IT-business alignment outcomes (Correct answer)
- The number of governance policies published
- Reduction in IT department headcount
- Vendor contract renewal rates
Correct answer: Stakeholder satisfaction and achievement of IT-business alignment outcomes
Governance effectiveness is ultimately demonstrated through stakeholder satisfaction and whether IT and business goals are actually aligned and achieved.
Question 4: Which communication principle is MOST important when delivering negative IT governance news to stakeholders?
- Transparency and timeliness, accompanied by a remediation plan (Correct answer)
- Delaying disclosure until the situation fully resolves
- Minimizing the scope of reported issues
- Restricting disclosure to senior IT management only
Correct answer: Transparency and timeliness, accompanied by a remediation plan
Transparent and timely disclosure of governance issues, paired with a remediation plan, maintains stakeholder trust and enables corrective action.
Question 5: A 'governance heat map' is BEST used in stakeholder communication to:
- Visually display risk or performance status across IT domains (Correct answer)
- Map network infrastructure components
- Track individual employee performance
- Document software licensing agreements
Correct answer: Visually display risk or performance status across IT domains
A governance heat map uses color coding to communicate risk levels or performance status across governance domains in a format quickly understood by stakeholders.
Question 6: The PRIMARY reason IT governance communication plans fail is:
- They are not tailored to the needs and communication preferences of each stakeholder group (Correct answer)
- They include too much financial data
- They are updated too frequently
- They rely on external consultants
Correct answer: They are not tailored to the needs and communication preferences of each stakeholder group
A one-size-fits-all communication approach fails because different stakeholders need different levels of detail, formats, and frequencies.
CGEIT Stakeholder Management and Communication 2
When presenting IT governance results to a board of directors, the MOST appropriate format is: