CGEIT Stakeholder Management and Communication 2

Question 1

When presenting IT governance results to a board of directors, the MOST appropriate format is:

Accepted Answer

Executive dashboard with KPIs, risks, and decisions required

Answer

Detailed technical architecture diagrams

Answer

Line-by-line project budget spreadsheets

Answer

Vendor contract summaries

Question 2

Stakeholder resistance to IT governance initiatives MOST often stems from:

Accepted Answer

Lack of clear communication about the purpose and benefits of governance

Answer

Overly complex technology selections

Answer

Insufficient IT budget allocation

Answer

Inadequate vendor support contracts

Question 3

An IT governance framework's effectiveness is BEST measured by:

Accepted Answer

Stakeholder satisfaction and achievement of IT-business alignment outcomes

Answer

The number of governance policies published

Answer

Reduction in IT department headcount

Answer

Vendor contract renewal rates

Question 4

Which communication principle is MOST important when delivering negative IT governance news to stakeholders?

Accepted Answer

Transparency and timeliness, accompanied by a remediation plan

Answer

Delaying disclosure until the situation fully resolves

Answer

Minimizing the scope of reported issues

Answer

Restricting disclosure to senior IT management only

Question 5

A 'governance heat map' is BEST used in stakeholder communication to:

Accepted Answer

Visually display risk or performance status across IT domains

Answer

Map network infrastructure components

Answer

Track individual employee performance

Answer

Document software licensing agreements

Question 6

The PRIMARY reason IT governance communication plans fail is:

Accepted Answer

They are not tailored to the needs and communication preferences of each stakeholder group

Answer

They include too much financial data

Answer

They are updated too frequently

Answer

They rely on external consultants