CGEIT IT Governance Performance Measurement 1 — Questions and Answers
Question 1: A Balanced Scorecard in IT governance PRIMARILY measures performance across which four perspectives?
- Financial, Customer, Internal Process, and Learning & Growth (Correct answer)
- Risk, Compliance, Strategy, and Operations
- Budget, Schedule, Scope, and Quality
- Infrastructure, Applications, Data, and Security
Correct answer: Financial, Customer, Internal Process, and Learning & Growth
The Balanced Scorecard measures IT governance performance across financial, customer, internal process, and learning & growth perspectives to provide a holistic view.
Question 2: A Key Performance Indicator (KPI) in IT governance MUST be:
- Specific, measurable, and directly linked to a governance objective (Correct answer)
- Easy to collect from any existing IT system
- Focused exclusively on IT cost reduction
- Set by IT staff without business input
Correct answer: Specific, measurable, and directly linked to a governance objective
A valid KPI must be specific and measurable, and it must connect directly to a governance objective so it reflects meaningful progress.
Question 3: Which practice BEST ensures IT governance metrics remain relevant over time?
- Periodically reviewing and updating metrics to reflect changes in business strategy (Correct answer)
- Keeping the same metrics indefinitely for trend comparison
- Adding more metrics each year to increase coverage
- Delegating metric selection entirely to the IT department
Correct answer: Periodically reviewing and updating metrics to reflect changes in business strategy
As business strategy evolves, governance metrics must be reviewed and updated to ensure they continue measuring what matters most to the organization.
Question 4: A 'governance maturity model' is BEST used to:
- Assess the current state of governance practices and identify improvement areas (Correct answer)
- Compare IT budgets against industry benchmarks
- Document software development lifecycle stages
- Map physical data center infrastructure
Correct answer: Assess the current state of governance practices and identify improvement areas
A maturity model evaluates how developed and effective current governance practices are, and highlights where improvements will have the most impact.
Question 5: An IT governance dashboard is MOST valuable when it:
- Presents real-time KPIs that support executive decision-making (Correct answer)
- Lists all open IT projects with their technical specifications
- Tracks individual employee productivity metrics
- Documents compliance with specific IT standards
Correct answer: Presents real-time KPIs that support executive decision-making
A governance dashboard's value is in providing current, relevant KPIs in a format that allows executives to make timely, informed governance decisions.
Question 6: When IT governance metrics consistently meet targets, a governance board should FIRST:
- Verify that targets are appropriately challenging and not set too low (Correct answer)
- Immediately raise all targets by 20%
- Remove the metrics from the dashboard
- Reassign the IT team to other projects
Correct answer: Verify that targets are appropriately challenging and not set too low
Consistently met targets may indicate they are set too conservatively — verifying target difficulty ensures metrics continue to drive meaningful performance.
CGEIT IT Governance Performance Measurement 1
A Balanced Scorecard in IT governance PRIMARILY measures performance across which four perspectives?