CGEIT IT Governance Performance Measurement 3

Question 1

Which element is MOST important when designing a KPI for IT governance?

Accepted Answer

A clear baseline, target, and accountability owner

Answer

A well-designed KPI needs a baseline to measure against, a target to aim for, and a named owner who is accountable for the result.

Question 2

An IT governance scorecard shows strong financial performance but declining stakeholder satisfaction. The governance board should PRIMARILY focus on:

Accepted Answer

Investigating and addressing the root causes of stakeholder dissatisfaction

Answer

Stakeholder dissatisfaction is a leading indicator of future governance failure — it must be investigated even when financial results are positive.

Question 3

The MAIN purpose of setting IT governance performance targets is to:

Accepted Answer

Provide a clear standard against which actual performance can be evaluated

Answer

Performance targets give governance bodies a benchmark to assess whether IT activities are delivering at the required level.

Question 4

In CGEIT, 'governance effectiveness' is BEST measured by assessing:

Accepted Answer

The degree to which IT outcomes align with defined business objectives

Answer

Governance effectiveness is measured by outcomes — specifically whether IT results consistently align with and advance business objectives.

Question 5

An IT Governance Maturity Model (such as COBIT's PAM) rates governance processes on a scale that MOST commonly ranges from:

Accepted Answer

0 (Incomplete) to 5 (Optimizing)

Answer

COBIT's Process Assessment Model and similar frameworks rate governance maturity from 0 (incomplete/ad hoc) to 5 (continuously optimizing).

CGEIT - Certified in the Governance of Enterprise IT Practice Test