CGEIT IT Governance Performance Measurement 3

Question 1

Which element is MOST important when designing a KPI for IT governance?

Accepted Answer

A clear baseline, target, and accountability owner

Answer

Selection of the most advanced data collection technology

Answer

Alignment with the IT department's internal goals

Answer

Approval from the external IT auditor

Question 2

An IT governance scorecard shows strong financial performance but declining stakeholder satisfaction. The governance board should PRIMARILY focus on:

Accepted Answer

Investigating and addressing the root causes of stakeholder dissatisfaction

Answer

Continuing current practices since financial results are strong

Answer

Reducing IT spending to improve stakeholder perceptions

Answer

Replacing the stakeholder satisfaction measurement with a financial metric

Question 3

The MAIN purpose of setting IT governance performance targets is to:

Accepted Answer

Provide a clear standard against which actual performance can be evaluated

Answer

Satisfy external regulatory reporting requirements

Answer

Limit IT spending growth year over year

Answer

Standardize performance expectations across all IT vendors

Question 4

In CGEIT, 'governance effectiveness' is BEST measured by assessing:

Accepted Answer

The degree to which IT outcomes align with defined business objectives

Answer

The speed at which IT incidents are resolved

Answer

The number of IT governance policies in place

Answer

The ratio of IT staff to business users

Question 5

An IT Governance Maturity Model (such as COBIT's PAM) rates governance processes on a scale that MOST commonly ranges from:

Accepted Answer

0 (Incomplete) to 5 (Optimizing)

Answer

1 (Low) to 10 (High)

Answer

D (Failing) to A+ (Excellent)

Answer

Basic to Advanced to Expert

Question 6

Which scenario BEST illustrates IT governance performance measurement working as intended?

Accepted Answer

A KPI trend showing declining customer satisfaction triggers a governance review that leads to a corrective action plan

Answer

All KPIs are green so the governance committee cancels its quarterly meeting

Answer

The IT department self-reports excellent performance with no independent verification

Answer

Annual financial reports show IT costs are within budget