CCA Measuring & Sustaining Change 2

Question 1

Which type of metric is BEST suited to measure whether a change initiative has achieved its intended business outcome?

Accepted Answer

Lagging indicator

Answer

Lagging indicators measure final business outcomes such as revenue or customer satisfaction after the change is embedded.

Question 2

A change agent notices adoption rates are high but business performance has not improved. What is the most likely root cause?

Accepted Answer

The KPIs are not aligned to business goals

Answer

High adoption with no performance improvement typically signals that the KPIs being tracked do not connect to the actual business value sought.

Question 3

What is the primary purpose of a benefits realization plan in change management?

Accepted Answer

To track whether promised benefits are actually delivered over time

Answer

A benefits realization plan provides a structured way to monitor and confirm that the change delivers the value it was intended to produce.

Question 4

Which of the following best describes 'sustainability' in the context of organizational change?

Accepted Answer

The ability of a change to endure and remain effective after implementation

Answer

Sustainability in change management means the new behaviors, processes, or structures persist and continue delivering value long after formal project close.

Question 5

A post-implementation review reveals that employees have reverted to old processes six months after go-live. Which change management phase was most likely insufficient?

Accepted Answer

Reinforcement and sustainment

Answer

Reversion to old habits signals that reinforcement mechanisms—recognition, accountability, and follow-up—were not strong enough to embed the change.

(CCA) Certified Change Agent Practice Test

(CCA) Certified Change Agent Practice Test

CCA Measuring & Sustaining Change 2