CCA Change Models & Frameworks 5

Question 1

Which change model explicitly includes a 'Reinforcement' component to sustain change after implementation?

Accepted Answer

ADKAR

Answer

ADKAR's final element, Reinforcement, focuses on sustaining the change through incentives, feedback, and corrective actions to prevent regression.

Question 2

A pharmaceutical company adopts a new compliance system. Using McKinsey 7-S, which 'soft' element would be most affected by retraining staff on new workflows?

Accepted Answer

Skills

Answer

Skills is a soft element in 7-S representing the competencies employees need; retraining directly builds new skills required by the change.

Question 3

In Kotter's model, what is the primary risk of declaring victory too early (after Step 6)?

Accepted Answer

Loss of urgency causing the change to stall before it is anchored

Answer

Declaring victory prematurely can cause complacency, allowing the guiding coalition to dissolve before changes are embedded in culture.

Question 4

Which of the following best describes a 'second-order' or transformational change?

Accepted Answer

A fundamental shift in strategy, structure, and culture that alters the organization's basic nature

Answer

Second-order change is discontinuous and transformational, requiring new paradigms rather than improvements to existing ways of working.

Question 5

In Lewin's Unfreeze phase, which activity is most critical for a change agent?

Accepted Answer

Creating dissatisfaction with the current state to motivate change

Answer

Unfreezing involves destabilizing the status quo by creating awareness that current behaviors are inadequate, building readiness for change.

(CCA) Certified Change Agent Practice Test

(CCA) Certified Change Agent Practice Test

CCA Change Models & Frameworks 5