CCA Change Agent Organizational Development 3

Question 1

Which leadership style is most effective during the early, high-uncertainty stages of a major organizational transformation?

Accepted Answer

Transformational

Answer

Transformational leadership inspires vision and motivates followers through uncertain change, making it effective in early transformation stages.

Question 2

Resistance to change is BEST managed by a change agent who:

Accepted Answer

Understands and addresses the underlying concerns driving resistance

Answer

Effective change agents treat resistance as informative data and engage with the root concerns rather than suppressing or ignoring them.

Question 3

In the context of organizational change, 'double-loop learning' (Argyris) means an organization:

Accepted Answer

Corrects errors by questioning and revising underlying assumptions and norms

Answer

Double-loop learning goes beyond fixing errors (single-loop) to examining and changing the governing values or mental models that caused them.

Question 4

A change agent uses appreciative inquiry (AI) as an OD approach. The first phase of the AI 4-D cycle is:

Accepted Answer

Discovery

Answer

The 4-D cycle begins with Discovery — identifying and appreciating the best of 'what is' before envisioning the future.

Question 5

Which metric would BEST indicate that an OD intervention targeting employee engagement was successful?

Accepted Answer

Improvement in employee net promoter score (eNPS)

Answer

eNPS measures whether employees would recommend the organization as a place to work, making it a direct indicator of engagement improvement.

(CCA) Certified Change Agent Practice Test