CCA Resistance Management & Employee Adoption

Question 1

What is the recommended FIRST step when managing resistance to change?

Accepted Answer

Identify and understand the root causes of the resistance

Answer

Effective resistance management begins with diagnosing why individuals or groups are resisting, because the response strategy must address the actual underlying cause.

Question 2

Active resistance to change is best characterized by:

Accepted Answer

Visible behaviors such as voicing objections, organizing opposition, or refusing to participate

Answer

Active resistance is overt and observable — employees openly oppose the change through vocal pushback, collective action, or deliberate non-compliance.

Question 3

What is 'passive resistance' in the context of organizational change?

Accepted Answer

Subtly avoiding or delaying compliance while outwardly appearing to accept the change

Answer

Passive resistance is covert — employees appear cooperative but slow-walk tasks, omit key actions, or revert to old behaviors when unobserved.

Question 4

What role do middle managers play in managing employee resistance to change?

Accepted Answer

They serve as critical bridges between senior leadership and front-line employees, translating and reinforcing the change

Answer

Middle managers are pivotal change intermediaries who communicate vision, address concerns, and model new behaviors for the employees they lead.

Question 5

The 'incremental change' approach helps reduce resistance primarily because:

Accepted Answer

Smaller steps feel less threatening and allow employees to build confidence and momentum gradually

Answer

Breaking change into manageable increments reduces the psychological disruption employees experience, lowering resistance by making each transition feel achievable.

(CCA) Certified Change Agent Practice Test

(CCA) Certified Change Agent Practice Test

CCA Resistance Management & Employee Adoption