CCA Change Readiness & Risk Assessment 2

Question 1

A risk heat map in change management is primarily used to:

Accepted Answer

Visualize risks by plotting probability against impact to prioritize responses

Answer

A heat map provides a visual representation of risks ranked by likelihood and severity, helping change agents focus mitigation efforts on the highest-priority threats.

Question 2

What is the key difference between a risk and an issue in change management?

Accepted Answer

A risk is a potential future event, while an issue is a problem that has already occurred

Answer

Risks are uncertain future events that may affect the change, while issues are current problems actively impacting the initiative and requiring immediate action.

Question 3

Which risk mitigation strategy focuses on reducing the probability that a risk will occur?

Accepted Answer

Risk reduction (prevention)

Answer

Risk reduction strategies implement proactive measures — such as additional training or earlier stakeholder engagement — to lower the chance a risk materializes.

Question 4

Organizational capacity for change (OCC) refers to:

Accepted Answer

The organization's overall ability to implement change initiatives effectively and repeatedly

Answer

OCC encompasses the collective resources, skills, leadership, and cultural resilience an organization has to successfully execute multiple change efforts over time.

Question 5

Reviewing an organization's history of past change initiatives during a readiness assessment is valuable because:

Accepted Answer

Past change outcomes are a strong predictor of future change success and reveal cultural patterns

Answer

Historical change data reveals patterns of success or failure, cultural resistance tendencies, and leadership behaviors that will likely recur in future initiatives.

(CCA) Certified Change Agent Practice Test

(CCA) Certified Change Agent Practice Test

CCA Change Readiness & Risk Assessment 2