UNAR Effective Communication with Patients 3

Question 1

A patient with dementia becomes confused and calls out for their mother. The nursing assistant should:

Accepted Answer

Redirect the patient calmly and focus on their emotional need for comfort

Answer

Redirecting and addressing the underlying emotional need is more effective and compassionate than correcting the reality of a patient with dementia.

Question 2

Which of the following is an example of a communication barrier in a healthcare setting?

Accepted Answer

Pain or discomfort that makes it hard for the patient to focus

Answer

Physical discomfort like pain can significantly reduce a patient's ability to focus on and retain information, creating a major communication barrier.

Question 3

During morning care, a patient tells the nursing assistant they feel 'just awful.' The best response is:

Accepted Answer

'You said you feel awful — can you tell me more about that?'

Answer

Asking the patient to elaborate is a therapeutic technique that shows empathy and gathers important information that may need to be reported.

Question 4

Proxemics in patient communication refers to:

Accepted Answer

The management of personal space and physical distance during interaction

Answer

Proxemics is the study of personal space; maintaining appropriate distance respects patient boundaries and helps establish trust.

Question 5

A nursing assistant observes that a patient who normally talks a lot is unusually quiet today. The correct action is to:

Accepted Answer

Report the change in behavior to the supervising nurse

Answer

A change in a patient's communication pattern or mood is a reportable observation because it may indicate a change in physical or mental health status.

(UNAR) Utah Nursing Assistant Registry Practice Test

(UNAR) Utah Nursing Assistant Registry Practice Test

UNAR Effective Communication with Patients 3