UNAR Communication Skills

Question 1

What is active listening?

Accepted Answer

Fully concentrating on, understanding, responding to, and remembering what is being communicated

Answer

Hearing words passively

Answer

Waiting for your turn to talk

Answer

Nodding without understanding

Question 2

What are nonverbal communication techniques?

Accepted Answer

Eye contact, facial expressions, body language, touch, gestures, and personal space awareness

Answer

Only spoken words matter

Answer

Nonverbal cues are meaningless

Answer

Only hand gestures count

Question 3

How should a CNA communicate with hearing-impaired residents?

Accepted Answer

Face them, speak clearly at normal volume, reduce background noise, and use visual cues

Answer

Shout louder

Answer

Write everything down

Answer

Ignore communication needs

Question 4

What is the importance of reporting and documentation for CNAs?

Accepted Answer

Accurate reporting ensures care continuity, safety, and legal protection

Answer

Reporting is optional

Answer

Only report at shift end

Answer

Verbal reports are sufficient without documentation

Question 5

How should a CNA handle an angry or upset resident?

Accepted Answer

Listen actively, acknowledge feelings, remain calm, and report concerns to the nurse

Answer

Argue back

Answer

Ignore the behavior

Answer

Leave the room immediately

Question 6

What is culturally competent care?

Accepted Answer

Providing care that respects and accommodates patients' cultural beliefs, practices, and preferences

Answer

Treating everyone exactly the same regardless of culture

Answer

Only following Western medical practices

Answer

Ignoring cultural differences