UNAR Mental Health and Behavioral Support

Question 1

How should a CNA respond to a resident with dementia who is confused and agitated?

Accepted Answer

Speak calmly, redirect attention, validate feelings, and maintain a safe environment

Answer

Argue with them about reality

Answer

Restrain them immediately

Answer

Ignore the behavior

Question 2

What is sundowning in dementia care?

Accepted Answer

Increased confusion and agitation that occurs in the late afternoon and evening

Answer

Morning confusion

Answer

A sleeping disorder

Answer

A medication side effect

Question 3

What is reality orientation?

Accepted Answer

Techniques to help confused residents maintain awareness of time, place, and person

Answer

Forcing residents to accept their diagnosis

Answer

A type of medication

Answer

A restraint technique

Question 4

How should a CNA handle a resident who is crying?

Accepted Answer

Offer comfort, listen empathetically, provide privacy, and report to the nurse

Answer

Tell them to stop crying

Answer

Ignore it

Answer

Leave the room

Question 5

What is validation therapy?

Accepted Answer

Acknowledging and accepting a confused resident's feelings and reality rather than correcting them

Answer

Proving the resident wrong

Answer

A medical test

Answer

A physical therapy technique

Question 6

What are the stages of grief and how should a CNA respond?

Accepted Answer

Denial, anger, bargaining, depression, acceptance — provide empathetic support at each stage

Answer

There is only one stage

Answer

CNAs should not address grief

Answer

Grief always follows the same timeline