UNAR Effective Communication with Patients 3

Question 1

A patient with dementia becomes confused and calls out for their mother. The nursing assistant should:

Accepted Answer

Redirect the patient calmly and focus on their emotional need for comfort

Answer

Firmly remind the patient that their mother is deceased

Answer

Ignore the outburst and continue with the task

Answer

Restrain the patient to prevent wandering

Question 2

Which of the following is an example of a communication barrier in a healthcare setting?

Accepted Answer

Pain or discomfort that makes it hard for the patient to focus

Answer

Using the call light system to reach staff

Answer

Introducing yourself by name to each patient

Answer

Asking if the patient has any questions

Question 3

During morning care, a patient tells the nursing assistant they feel 'just awful.' The best response is:

Accepted Answer

'You said you feel awful — can you tell me more about that?'

Answer

'I'm sure you'll feel better soon.'

Answer

'Everyone here feels that way sometimes.'

Answer

'You should try to be more positive.'

Question 4

Proxemics in patient communication refers to:

Accepted Answer

The management of personal space and physical distance during interaction

Answer

The tone of voice used when speaking to patients

Answer

The use of touch to comfort patients

Answer

The speed at which information is delivered to patients

Question 5

A nursing assistant observes that a patient who normally talks a lot is unusually quiet today. The correct action is to:

Accepted Answer

Report the change in behavior to the supervising nurse

Answer

Respect the patient's silence and say nothing

Answer

Assume the patient is tired and leave them alone

Answer

Ask other staff if they noticed the same thing before doing anything

Question 6

Which statement best describes 'reflection' as a communication technique?

Accepted Answer

Repeating the patient's words or feelings back to them to show understanding

Answer

Offering the patient advice based on your personal experience

Answer

Looking in a mirror with the patient to assess appearance

Answer

Summarizing the patient's entire medical history aloud

Question 7

When communicating with a visually impaired patient, the nursing assistant should:

Accepted Answer

Announce yourself by name when entering and narrate actions before doing them

Answer

Always use hand signals rather than verbal instructions

Answer

Speak louder than usual to compensate for their vision loss

Answer

Avoid conversation since visual cues are unavailable