UNAR Effective Communication with Patients 2

Question 1

A patient with a hearing impairment does not have their hearing aid in. What is the best approach for the nursing assistant?

Accepted Answer

Face the patient directly and speak clearly at a normal pace

Answer

Facing the patient and speaking clearly allows them to lip-read and pick up on visual cues, which is more effective than shouting or relying solely on written notes.

Question 2

When a nursing assistant uses open-ended questions with a patient, the goal is to:

Accepted Answer

Encourage the patient to share more detailed information

Answer

Open-ended questions invite patients to elaborate, which helps the nursing assistant gather richer information about the patient's needs and feelings.

Question 3

A patient begins to cry while the nursing assistant is providing care. The most appropriate response is to:

Accepted Answer

Pause, offer a tissue, and ask if the patient would like to talk

Answer

Pausing and acknowledging the patient's emotion shows empathy and gives the patient an opportunity to express their feelings if they choose.

Question 4

Which behavior by a nursing assistant demonstrates active listening?

Accepted Answer

Nodding and maintaining appropriate eye contact while the patient speaks

Answer

Nodding and maintaining eye contact signals to the patient that the nursing assistant is fully engaged and attentive to what is being said.

Question 5

A nursing assistant is caring for a patient who speaks limited English. The BEST action is to:

Accepted Answer

Request a qualified interpreter or language assistance service

Answer

A qualified interpreter ensures accurate communication and protects patient rights; using untrained individuals or other patients risks miscommunication and privacy violations.

(UNAR) Utah Nursing Assistant Registry Practice Test

(UNAR) Utah Nursing Assistant Registry Practice Test

UNAR Effective Communication with Patients 2