UNAR Effective Communication with Patients 2

Question 1

A patient with a hearing impairment does not have their hearing aid in. What is the best approach for the nursing assistant?

Accepted Answer

Face the patient directly and speak clearly at a normal pace

Answer

Speak loudly into the patient's ear

Answer

Write all communication on paper instead of speaking

Answer

Ask a family member to translate everything

Question 2

When a nursing assistant uses open-ended questions with a patient, the goal is to:

Accepted Answer

Encourage the patient to share more detailed information

Answer

Get a quick yes or no answer

Answer

Avoid lengthy conversations during busy shifts

Answer

Confirm that the patient understood instructions

Question 3

A patient begins to cry while the nursing assistant is providing care. The most appropriate response is to:

Accepted Answer

Pause, offer a tissue, and ask if the patient would like to talk

Answer

Continue care quickly to finish before the patient gets more upset

Answer

Tell the patient there is nothing to cry about

Answer

Leave the room and notify the nurse immediately

Question 4

Which behavior by a nursing assistant demonstrates active listening?

Accepted Answer

Nodding and maintaining appropriate eye contact while the patient speaks

Answer

Interrupting to offer solutions before the patient finishes speaking

Answer

Multitasking with charting while the patient talks

Answer

Finishing the patient's sentences to save time

Question 5

A nursing assistant is caring for a patient who speaks limited English. The BEST action is to:

Accepted Answer

Request a qualified interpreter or language assistance service

Answer

Speak very slowly and loudly to help the patient understand

Answer

Use gestures and pictures only, avoiding all speech

Answer

Ask another patient in the room to translate

Question 6

The term 'therapeutic communication' in nursing assistant practice means:

Accepted Answer

Planned communication techniques that promote patient well-being

Answer

Using medical jargon to sound professional

Answer

Limiting conversation to medical topics only

Answer

Communicating only through written notes for accuracy

Question 7

When explaining a procedure to a patient, a nursing assistant should:

Accepted Answer

Explain in simple, clear language and check for understanding

Answer

Use complex medical terms to sound knowledgeable

Answer

Assume the patient already knows the procedure if they have been in the facility before

Answer

Explain only if the patient asks questions