TICO Travel Industry Act, 2002 4

Question 1

Under the Travel Industry Act, 2002, what must a registered travel agent do if they are unable to provide a travel service that has been paid for?

Accepted Answer

Provide a full refund to the consumer

Answer

Registered travel agents are required to provide a full refund to the consumer if they cannot deliver a paid travel service.

Question 2

Which government ministry is responsible for administering the Travel Industry Act, 2002 in Ontario?

Accepted Answer

Ministry of Public and Business Service Delivery

Answer

The Ministry of Public and Business Service Delivery (formerly Consumer Services) oversees administration of the Travel Industry Act, 2002.

Question 3

What is the maximum number of days a travel agent has to provide a written contract to a consumer after a travel service is purchased?

Accepted Answer

14 days

Answer

Under the Act's regulations, travel agents must provide a written contract within 14 days of the purchase of travel services.

Question 4

A travel wholesaler sells vacation packages exclusively to registered travel agents, not directly to the public. Under the Travel Industry Act, 2002, must this wholesaler be registered?

Accepted Answer

Yes, all wholesalers must be registered regardless of who they sell to

Answer

Travel wholesalers must be registered under the Act regardless of whether they sell to the public or only to registered agents.

Question 5

Under the Travel Industry Act, 2002, which of the following is a registrant's obligation regarding advertising?

Accepted Answer

Advertisements must include the TICO registration number

Answer

Registrants must include their TICO registration number in advertisements to allow consumers to verify their legitimacy.

TICO - Travel Industry Council of Ontario Practice Test

TICO - Travel Industry Council of Ontario Practice Test

TICO Travel Industry Act, 2002 4