TICO - Travel Industry Council of Ontario Consumer Protection Rules Questions and Answers

Question 1

A consumer purchases an all-inclusive vacation package from a TICO-registered travel agency.
The airline providing the flights for the package declares bankruptcy before the departure date.
According to TICO's rules, what is the consumer entitled to claim from the Travel Industry Compensation Fund?

Accepted Answer

Reimbursement for the non-provisioned travel services, up to a maximum of $5,000 per person.

Answer

A full refund of the entire vacation package from the Compensation Fund.

Answer

A travel voucher for a future trip of equivalent value from the travel agency.

Answer

Compensation for the quality and value difference between the original and any replacement flights.

Question 2

Under Ontario Regulation 26/05, when must a travel agent disclose any counselling fees or service charges to a customer?

Accepted Answer

Prior to providing any advice or selling travel services.

Answer

At the time the final payment is due.

Answer

Within 24 hours of making the booking.

Answer

Only if the customer specifically asks about additional fees.

Question 3

A TICO registrant is creating a newspaper advertisement for a resort package. According to the regulations for representations, which of the following is a mandatory requirement for this type of advertisement?

Accepted Answer

The price shown must be 'all-in,' including all taxes, fees, and service charges.

Answer

The ad must feature the TICO logo prominently in the top corner.

Answer

The ad must include testimonials from previous customers.

Answer

The price can be shown as a base price, with taxes and fees listed separately in fine print.

Question 4

A client books a trip and pays the full amount to their TICO-registered travel agent. The agent then pays the supplier. Three weeks before departure, the price of the trip increases by 10% due to a fuel surcharge. The client's invoice states that price increases are permitted. What are the client's rights in this situation?

Accepted Answer

No price increases are permitted after the customer has paid in full.

Answer

The client must pay the full 10% increase as per the invoice terms.

Answer

The client can refuse the increase, and the agent must absorb the cost.

Answer

The client has the right to cancel the contract and receive a full refund.

Question 5

Which of the following situations would likely NOT be an eligible claim for the Ontario Travel Industry Compensation Fund?

Accepted Answer

A consumer is unhappy with the quality of the hotel accommodations, which were not as luxurious as described in the brochure.

Answer

A consumer is stranded mid-trip because their TICO-registered tour operator went bankrupt.

Answer

A consumer paid for a cruise, but the cruise line became insolvent before the departure date.

Answer

A consumer paid a TICO-registered travel agency for a flight, but the agency went out of business before paying the airline.

Question 6

After a consumer makes a payment for travel services, a TICO-registered travel agent must promptly provide a receipt or invoice. Which of the following details is NOT a mandatory item to be included on this invoice?

Accepted Answer

The travel agent's home phone number for after-hours emergencies.

Answer

The registrant's business name, address, and TICO registration number.

Answer

A description of the travel services, including dates and supplier names.

Answer

A statement indicating whether trip cancellation and out-of-province health insurance were offered.

A consumer purchases an all-inclusive vacation package from a TICO-registered travel agency.The airline providing the flights for the package declares bankruptcy before the departure date.According to TICO's rules, what is the consumer entitled to claim from the Travel Industry Compensation Fund?

A consumer purchases an all-inclusive vacation package from a TICO-registered travel agency.
The airline providing the flights for the package declares bankruptcy before the departure date.
According to TICO's rules, what is the consumer entitled to claim from the Travel Industry Compensation Fund?