TICO - Travel Industry Council of Ontario Agent and Wholesaler Disclosures Questions and Answers

Question 1

An Ontario travel agent is booking a client on a specialized tour operated by a company based outside of Ontario that is not registered with TICO.
What specific disclosure MUST the agent provide to the client in writing before finalizing the booking?

Accepted Answer

That the travel services are not protected by the Ontario Travel Industry Compensation Fund.

Answer

That the tour operator is highly rated on international travel websites.

Answer

That the client's travel insurance will cover any potential operator failure.

Answer

That consumer protection laws from the operator's home country will automatically apply.

Question 2

A client is purchasing a complex vacation package from a travel agent. The package was created by a TICO-registered wholesaler. According to Section 36 of Ontario Regulation 26/05, what information about the wholesaler must the agent disclose to the client before accepting payment?

Accepted Answer

The wholesaler's business name, address, and TICO registration number.

Answer

The number of years the wholesaler has been in business.

Answer

The names of the wholesaler's senior management team.

Answer

The wholesaler's preferred airline and hotel chain partners.

Question 3

A wholesaler provides a travel agent with marketing material that incorrectly describes a resort as having an 'exclusive private beach'. The agent relays this information to a client, who then books the trip. Upon arrival, the client finds the beach is public and crowded. Under the Travel Industry Act, 2002, who is potentially responsible for this misrepresentation?

Accepted Answer

Both the travel agent and the wholesaler.

Answer

Only the resort, as they are responsible for their own amenities.

Answer

Only the travel agent, because they made the final representation to the client.

Answer

Only the wholesaler, because they created the inaccurate marketing material.

Question 4

What is a travel agent's specific disclosure obligation regarding a client's travel documents, such as passports and visas, before a booking is finalized?

Accepted Answer

To inform the customer of typical requirements and advise them to contact the relevant authorities for definitive information.

Answer

To guarantee the client's entry into the destination country.

Answer

To apply for all necessary visas on the client's behalf.

Answer

To state that all documentation is the client's sole responsibility and provide no further details.

Question 5

A travel wholesaler needs to make a significant change to a booked vacation package, such as altering the departure date by 24 hours. Which of the following best describes the wholesaler's primary disclosure duty?

Accepted Answer

The wholesaler must promptly notify the travel agent of the change in writing.

Answer

The wholesaler must contact the client directly to explain the change.

Answer

The wholesaler only needs to update the booking in their internal system.

Answer

The wholesaler can wait until final documents are issued to disclose the change to the agent.

Question 6

A client pays a deposit for a cruise package to a TICO-registered travel agency. The cruise is provided by 'Global Cruises,' a TICO-registered wholesaler. The invoice provided by the agency must clearly state its own details and which specific information about 'Global Cruises'?

Accepted Answer

The name and TICO registration number of 'Global Cruises'.

Answer

The profit margin the agency made from the sale.

Answer

A copy of the wholesaler's liability insurance policy.

Answer

The name of the trust account bank used by 'Global Cruises'.

An Ontario travel agent is booking a client on a specialized tour operated by a company based outside of Ontario that is not registered with TICO.What specific disclosure MUST the agent provide to the client in writing before finalizing the booking?

An Ontario travel agent is booking a client on a specialized tour operated by a company based outside of Ontario that is not registered with TICO.
What specific disclosure MUST the agent provide to the client in writing before finalizing the booking?