TICO TICO's Role and Mandate 4

Question 1

Which body has the authority to set the standards and requirements for the TICO Education Standards Program?

Accepted Answer

TICO's Board of Directors

Answer

TICO's Board of Directors establishes and oversees the education standards that travel agents and wholesalers must meet to maintain registration.

Question 2

If a consumer has a complaint about an Ontario-registered travel agent, what is the correct first step?

Accepted Answer

Contact the travel agent or agency to resolve the matter first

Answer

TICO's complaint process typically requires consumers to first attempt to resolve the issue directly with the registrant before escalating to TICO.

Question 3

What is the significance of the TICO logo displayed in a travel agency window or website?

Accepted Answer

It indicates the agency is registered with TICO and consumers have certain protections

Answer

The TICO logo signals to consumers that the agency is a registered Ontario travel seller subject to TICO's regulations and consumer protections.

Question 4

TICO's mandate includes protecting consumers AND ensuring a fair marketplace. Which of the following reflects the 'fair marketplace' aspect?

Accepted Answer

Ensuring all registrants meet consistent professional and financial standards

Answer

By requiring all travel sellers to meet the same registration, financial, and professional standards, TICO creates a level playing field across the industry.

Question 5

Which financial requirement must Ontario travel registrants maintain as part of their registration conditions?

Accepted Answer

Adequate trust accounting and financial security

Answer

Registrants must maintain trust accounts for client funds and provide financial security (such as a bond) as required under the Travel Industry Act, 2002.

TICO - Travel Industry Council of Ontario Practice Test

TICO - Travel Industry Council of Ontario Practice Test

TICO TICO's Role and Mandate 4