TICO Role and Mandate 5

Question 1

TICO's education and certification program is primarily designed for:

Accepted Answer

Front-line travel agents and travel counsellors working in Ontario

Answer

TICO's education program certifies travel agents and counsellors, ensuring front-line staff have the knowledge needed to serve consumers competently and ethically.

Question 2

Which of the following best reflects TICO's approach to industry standards?

Accepted Answer

TICO establishes mandatory standards backed by the Travel Industry Act that all registrants must follow

Answer

TICO's standards are mandatory for all registrants and are enforceable under the Travel Industry Act, 2002, not merely voluntary guidelines.

Question 3

The TICO Code of Ethics applies to:

Accepted Answer

All TICO-registered travel agents and travel wholesalers in Ontario

Answer

All TICO registrants — both travel agents and travel wholesalers — are bound by TICO's Code of Ethics as a condition of registration.

Question 4

TICO regularly publishes information about enforcement actions primarily to:

Accepted Answer

Promote transparency and inform consumers and the industry about compliance expectations

Answer

Publishing enforcement actions promotes transparency, deters non-compliance, and helps both consumers and registrants understand the consequences of violating TICO's rules.

Question 5

In the context of TICO's mandate, what does 'consumer protection' encompass beyond financial compensation?

Accepted Answer

Ensuring accurate advertising, ethical sales practices, and proper disclosure by travel agents

Answer

TICO's consumer protection mandate includes ensuring truthful advertising, ethical conduct, and proper disclosure requirements — not just financial compensation when things go wrong.

TICO - Travel Industry Council of Ontario Practice Test

TICO - Travel Industry Council of Ontario Practice Test

TICO Role and Mandate 5