TICO Role and Mandate 4

Question 1

Which of the following businesses is required to register with TICO?

Accepted Answer

An Ontario-based business that sells travel services to the public

Answer

Any Ontario-based business that sells or offers to sell travel services to the public must be registered with TICO under the Travel Industry Act, 2002.

Question 2

TICO has the authority to conduct unannounced audits of registered travel agencies primarily to:

Accepted Answer

Ensure registrants are complying with the Travel Industry Act and TICO regulations

Answer

TICO audits registrants to verify compliance with legislative and regulatory requirements, including proper handling of client funds and accurate advertising.

Question 3

Under what circumstances can TICO refuse to renew a travel agent's registration?

Accepted Answer

If the agent's principal(s) have been convicted of certain offences or the registrant has not met conduct standards

Answer

TICO may refuse renewal if a registrant or its principals have a criminal history, prior regulatory violations, or have otherwise failed to meet registration requirements.

Question 4

When TICO receives a consumer complaint against a registered travel agent, what is a possible enforcement outcome?

Accepted Answer

TICO can cancel or suspend the registrant's registration

Answer

Following investigation, TICO can take enforcement action including suspending or cancelling a registrant's registration for non-compliance.

Question 5

An Ontario consumer books a vacation through an unregistered travel company. How does this affect their TICO protections?

Accepted Answer

They have no protection from the TICO Compensation Fund and TICO cannot enforce on their behalf

Answer

TICO's protections, including the Compensation Fund, only apply to transactions with TICO-registered registrants; unregistered companies fall outside TICO's jurisdiction.

TICO - Travel Industry Council of Ontario Practice Test

TICO - Travel Industry Council of Ontario Practice Test

TICO Role and Mandate 4