TICO Invoicing and Conditions 5

Question 1

Under TICO regulations, if a travel supplier makes a 'significant change' to a consumer's booking, what must the registered travel agent do?

Accepted Answer

Notify the consumer in writing as soon as the agent becomes aware of the change

Answer

TICO requires registrants to promptly notify consumers in writing of any material or significant change to their travel arrangements.

Question 2

A consumer wants to cancel a fully paid package 40 days before departure. The invoice references the supplier's non-refundable deposit clause. What is the travel agent's TICO obligation?

Accepted Answer

Explain the supplier's terms to the consumer and process the cancellation according to those terms

Answer

The agent must apply the supplier's disclosed cancellation terms and clearly explain the financial impact to the consumer.

Question 3

Which of the following items is NOT typically required on a TICO-compliant travel invoice?

Accepted Answer

The travel agent's personal home address

Answer

TICO requires the agency's business address and registration number, not the personal home address of the individual agent.

Question 4

Under TICO's Travel Industry Act, what is the registrant's responsibility when a consumer is not provided travel insurance information at the time of booking?

Accepted Answer

The registrant may be in violation of TICO regulations, as offering travel insurance information is a required disclosure

Answer

TICO requires registrants to bring travel insurance to the attention of consumers and document whether it was offered and accepted or declined.

Question 5

A travel invoice issued by a TICO registrant must include the registrant's TICO registration number primarily because:

Accepted Answer

It allows consumers to verify the agency is licensed and to file complaints with TICO if necessary

Answer

The registration number enables consumers to confirm the agency's licensing status and gives them a reference point for any TICO complaint or inquiry.

TICO - Travel Industry Council of Ontario Practice Test

TICO - Travel Industry Council of Ontario Practice Test

TICO Invoicing and Conditions 5