TICO Consumer Protection Rules 5

Question 1

Under TICO regulations, how long does a registered travel agent generally have to respond to a consumer's written complaint?

Accepted Answer

30 days

Answer

TICO expects registered agents to respond to consumer complaints within 30 days as part of their professional obligations.

Question 2

A consumer pays a deposit for a vacation package. Before final payment, the travel agent closes its business without notifying clients. Under TICO rules, the consumer should:

Accepted Answer

File a claim with TICO's Consumer Protection Fund

Answer

TICO's Consumer Protection Fund exists specifically to compensate consumers when a registered Ontario travel agent cannot fulfill its obligations.

Question 3

Which statement best describes TICO's role in setting consumer protection standards for Ontario travel agents?

Accepted Answer

TICO is a self-regulatory body that enforces provincial travel industry law

Answer

TICO is a self-regulatory organization designated under Ontario's Travel Industry Act to register and regulate travel agents and wholesalers.

Question 4

A travel agent sells a package but does not tell the consumer that the resort has an adults-only policy. The consumer arrives with children and is turned away. This is an example of:

Accepted Answer

A failure to disclose material information, violating TICO rules

Answer

TICO requires agents to disclose all material information about travel products, including age restrictions, before the sale.

Question 5

Under TICO's rules, a consumer who books a trip solely with an airline is protected by:

Accepted Answer

Federal air passenger regulations, not TICO

Answer

TICO regulates registered Ontario travel agents and wholesalers — airlines are governed by federal transport regulations, not TICO.

TICO - Travel Industry Council of Ontario Practice Test

TICO - Travel Industry Council of Ontario Practice Test

TICO Consumer Protection Rules 5