TICO Consumer Protection Rules 4

Question 1

Under TICO regulations, if a travel agent fails to disclose a material change to a trip before departure, the consumer is generally entitled to:

Accepted Answer

A full refund without penalty

Answer

TICO rules require that material changes be disclosed promptly, and if the consumer does not accept the change, they are entitled to a full refund.

Question 2

Which of the following is considered a 'material change' under TICO consumer protection rules?

Accepted Answer

A departure time change of more than 24 hours

Answer

A departure time change of more than 24 hours is a significant alteration that qualifies as a material change under TICO standards.

Question 3

A consumer books a package tour and the supplier becomes insolvent before departure. Under TICO's Compensation Fund, what is the consumer most likely entitled to?

Accepted Answer

Compensation up to the registered amount paid, subject to fund limits

Answer

TICO's Consumer Protection Fund compensates consumers for losses due to registered travel agent insolvency, up to applicable limits.

Question 4

Under TICO rules, a travel agent's written disclosure to consumers must include all of the following EXCEPT:

Accepted Answer

A personal guarantee from the agent's owner

Answer

TICO requires transparent pricing, registration numbers, and policy disclosures, but does not require a personal owner guarantee.

Question 5

When a consumer files a complaint with TICO against a registered travel agent, TICO's primary role is to:

Accepted Answer

Investigate the complaint and enforce compliance with TICO standards

Answer

TICO investigates complaints and enforces the Ontario Travel Industry Act, but does not act as a legal advocate or court for consumers.

TICO - Travel Industry Council of Ontario Practice Test

TICO - Travel Industry Council of Ontario Practice Test

TICO Consumer Protection Rules 4