TICO Compliance and Enforcement 4

Question 1

Under TICO's enforcement framework, what is the first step a TICO inspector typically takes when initiating a compliance audit of a registered travel agency?

Accepted Answer

Provide advance written notice of the inspection to the registrant

Answer

TICO inspectors generally provide advance written notice to registrants before conducting compliance audits, though unannounced inspections are permitted in certain circumstances.

Question 2

A travel agent falsely advertises an all-inclusive resort as 'beachfront' when it is actually 500 meters from the beach. Under TICO's compliance rules, this most likely constitutes:

Accepted Answer

Misleading advertising that could result in disciplinary action

Answer

Misleading advertising that misrepresents travel products to consumers is a violation of TICO's Code of Ethics and can lead to disciplinary proceedings.

Question 3

When TICO issues an order to a registrant to pay restitution to a consumer, and the registrant refuses to comply, TICO's next enforcement option is most likely to:

Accepted Answer

Pursue suspension or revocation of the registrant's TICO registration

Answer

Non-compliance with TICO orders can escalate to suspension or revocation of registration, which is one of TICO's most powerful enforcement tools.

Question 4

A travel agency's registration renewal is denied by TICO due to outstanding compliance issues. The agency owner disagrees with this decision. What is the correct recourse?

Accepted Answer

Request a hearing before the Licence Appeal Tribunal (LAT)

Answer

Registrants who disagree with TICO's registration decisions have the right to request a hearing before the Licence Appeal Tribunal (LAT), an independent adjudicative tribunal.

Question 5

Under the Travel Industry Act, 2002, which of the following actions by a registrant would constitute a conflict of interest that TICO must be notified about?

Accepted Answer

An officer of the agency having a financial interest in a supplier being recommended to clients

Answer

A registrant's officer having an undisclosed financial interest in recommended suppliers creates a conflict of interest that must be disclosed to TICO and clients.

TICO - Travel Industry Council of Ontario Practice Test

TICO - Travel Industry Council of Ontario Practice Test

TICO Compliance and Enforcement 4