TICO Advertising and Pricing Standards 4

Question 1

Under TICO regulations, if an advertised travel price changes between the time of booking and the time of departure, what must the registrant do?

Accepted Answer

Notify the customer in writing and offer a full refund if the increase exceeds 7%

Answer

TICO requires registrants to notify customers in writing of price increases and offer a refund if the increase surpasses the allowable threshold.

Question 2

A travel agency advertises a 'limited-time' cruise deal but has only one cabin available at that price. What must be clearly disclosed?

Accepted Answer

The availability of the limited quantity so consumers are not misled

Answer

Advertising limited availability deals requires clear disclosure of quantity limitations to prevent misleading consumers.

Question 3

Which of the following would constitute misleading advertising under TICO standards?

Accepted Answer

Advertising a hotel as '4-star' when it has only been rated 3-star by an official body

Answer

Misrepresenting a hotel's star rating is a clear form of misleading advertising prohibited under TICO regulations.

Question 4

When must a travel registrant provide a consumer with a written contract or invoice?

Accepted Answer

At the time of booking or as soon as reasonably practical thereafter

Answer

TICO requires registrants to provide written confirmation promptly at or after booking, regardless of price.

Question 5

A Toronto-based travel agency posts a social media ad for a vacation package without including its TICO registration number. This is:

Accepted Answer

A violation of TICO advertising requirements

Answer

All advertising by TICO registrants, including social media, must display the TICO registration number.

TICO - Travel Industry Council of Ontario Practice Test