The Travel Industry Council of Ontario (TICO) administers the registration exam required for all Ontario travel agents and travel agency employees. Passing this exam is a legal requirement under the Ontario Travel Industry Act, 2002, which governs how travel agents operate, the consumer protection rules they must follow, and TICO's role as the regulating body for Ontario's travel industry.
This free printable PDF gives you real exam-style questions across every tested domain — from TICO's regulatory authority and registration requirements to consumer rights, compensation funds, and ethical selling standards. Print it, study offline, and walk into your TICO exam fully prepared.
The TICO registration exam tests your working knowledge of Ontario travel industry law and professional practice. Here's a breakdown of the key topic areas you need to master:
You need to understand the full scope of the Act — who must register, what constitutes a travel agent vs. a tour operator, what exemptions exist, and how TICO enforces compliance. Consumer protection provisions within the Act define the minimum standards every registrant must meet.
Before registering, travel industry employees must complete the TICO fundamental education course. The exam tests whether you know what courses are required, what registration categories exist, and what ongoing education obligations apply after initial registration.
The TACF reimburses Ontario consumers when a TICO-registered travel company becomes insolvent and can't deliver prepaid travel. You'll be tested on eligibility criteria, claim procedures, fund contribution rules, and the limits of TACF coverage.
Ontario law requires travel agents to provide written contracts that clearly disclose all terms, fees, and cancellation conditions. You must know what information is mandatory in a travel contract, what cancellation rights consumers have, and how refunds must be handled.
There are distinct legal responsibilities for tour operators who create packages and travel agents who sell them. The exam tests your ability to identify who bears liability when something goes wrong — flight cancellations, hotel substitutions, safety incidents abroad.
Travel agents must discuss travel insurance with every client and document that conversation. You'll need to know the disclosure requirements, what types of coverage exist (medical, cancellation, baggage), and the legal consequences of failing to recommend insurance.
Registrants are expected to have reasonable knowledge of the destinations they sell and to provide accurate, honest information. TICO's code of ethics covers conflicts of interest, fair advertising, and professional conduct with clients and suppliers.
Print the PDF and work through the questions in a single timed session to simulate real exam conditions. After each section, review your answers against the explanations provided — understanding why an answer is correct matters more than memorizing responses.
Focus extra time on the Ontario Travel Industry Act, TACF rules, and consumer contract requirements, as these areas carry the most weight on the actual exam. If you're preparing alongside the TICO Education Standards course, use this PDF to reinforce what you've studied in each module.
Most candidates find that two to three focused study sessions with practice questions — combined with reading the Act itself — is sufficient preparation for the TICO registration exam. You can retake the PDF questions as many times as needed before your exam date.
Try these questions from our free TICO - Travel Industry Council of Ontario practice tests. The correct answer and an explanation follow each question.
A travel wholesaler in Ontario sells travel packages exclusively to registered travel agents, not directly to the public. Under the Travel Industry Act, 2002, the wholesaler must:
Answer: A. Be registered with TICO as a travel wholesaler
Travel wholesalers in Ontario must register with TICO regardless of whether they sell to consumers or only to registered travel agents.
A travel agent in Ontario claims they do not need TICO registration because they only sell travel on behalf of a registered wholesaler. Under the Travel Industry Act, this claim is:
Answer: B. Incorrect — retail travel agents selling to the public must be independently registered with TICO
Ontario travel agents must hold their own TICO registration regardless of their relationship with wholesalers; there is no exemption based solely on acting as a sub-agent.
Under Ontario's consumer protection framework for travel services, what recourse does a consumer have if a TICO-registered travel agent misrepresents a travel product?
Answer: A. The consumer can file a complaint with TICO, which may investigate and take enforcement action against the registrant
Consumers can file a complaint with TICO, which has jurisdiction to investigate misrepresentation complaints against registered travel agents.
A travel wholesaler based in British Columbia sells package tours to Ontario consumers exclusively through Ontario-registered travel agents. Must this wholesaler be registered with TICO?
Answer: A. Yes, because it is selling travel services to Ontario consumers
Any travel wholesaler selling or offering travel services to Ontario residents must be registered with TICO regardless of where the wholesaler is based.
Take the full TICO - Travel Industry Council of Ontario practice test
If you want more targeted practice, the tico exam questions and answers page covers the same material with additional questions and explanations.