TICO Supervisor and Manager Responsibilities

Question 1

Under TICO's standards, who bears primary responsibility for ensuring that frontline travel counsellors at a registered agency comply with the Travel Industry Act?

Accepted Answer

The supervisor or manager of the registered location

Answer

Supervisors and managers of registered travel agency locations bear primary responsibility for ensuring that all staff under their supervision comply with the Travel Industry Act and TICO's regulations. Individual counsellors are also responsible, but supervisory oversight is a distinct obligation of managers.

Question 2

A new travel counsellor at an agency produces an advertisement that violates TICO's advertising standards. Who can be held accountable by TICO?

Accepted Answer

The supervisor or manager, in addition to the counsellor, for failing to ensure advertising compliance

Answer

Both the travel counsellor who produced the non-compliant advertisement and the supervisor or manager responsible for overseeing their work can be held accountable. Supervisors have an obligation to ensure all advertising at their location complies with TICO's standards.

Question 3

Which of the following is a key financial responsibility unique to a TICO-registered supervisor or manager compared to a frontline travel counsellor?

Accepted Answer

Overseeing the proper administration of the trust account and ensuring all client funds are handled according to TICO regulations

Answer

Supervisors and managers have a specific obligation to oversee the proper administration of the agency's trust account, ensuring all client funds are segregated and handled in accordance with TICO's financial regulations. This fiduciary oversight responsibility goes beyond what is expected of frontline counsellors.

Question 4

A supervisor at a travel agency learns that a counsellor on their team has been accepting cash payments from clients without issuing proper invoices. What is the supervisor's obligation?

Accepted Answer

Report the matter internally and take immediate corrective action to ensure compliance

Answer

A supervisor who becomes aware of non-compliant practices must take immediate corrective action and address the issue internally. Ignoring violations or waiting for external audits does not satisfy a supervisor's compliance oversight obligations under TICO standards.

Question 5

Under TICO's framework, which of the following best describes the relationship between a registered travel agency and its supervisor/manager designation?

Accepted Answer

Every registered travel agency must have at least one TICO-certified supervisor or manager responsible for the location

Answer

Every registered travel agency location must have at least one TICO-certified supervisor or manager who is responsible and accountable for the compliance of that location. This requirement ensures there is always a qualified person overseeing regulatory obligations.

TICO - Travel Industry Council of Ontario Practice Test

TICO - Travel Industry Council of Ontario Practice Test

TICO Supervisor and Manager Responsibilities