Smart Serve Transportation Safety and Getting Patrons Home Safely 2

Question 1

After refusing service to an intoxicated patron and helping arrange transportation, what administrative step should a server take?

Accepted Answer

Document the incident thoroughly in an incident report

Answer

Completing an incident report creates a written record that protects the server and establishment legally and helps identify any patterns requiring policy changes.

Question 2

What key information should be included in an incident report involving an impaired driving concern?

Accepted Answer

Date, time, description of events, witness names, and actions taken

Answer

A complete incident report captures all relevant facts — date, time, what occurred, who witnessed it, and what steps were taken — which is essential for legal protection.

Question 3

If an intoxicated patron walks out of the establishment before transportation can be arranged, what should the server do?

Accepted Answer

Notify management immediately and document the situation in an incident report

Answer

Notifying management and documenting the incident creates a record demonstrating the server's attempt to fulfill their duty of care, which is important for legal protection.

Question 4

What is management's role when a server is dealing with a patron who plans to drive while impaired?

Accepted Answer

Management supports the server and may contact police if the patron poses an immediate risk

Answer

Management backs up front-line servers, makes key judgment calls, and has authority to escalate to police when a patron's impaired driving poses an imminent danger.

Question 5

How long should transportation safety incident reports generally be kept on file?

Accepted Answer

At least one year, or as required by establishment policy and applicable regulations

Answer

Legal claims or investigations related to an incident can arise well after the event, so records should be retained for at least a year to protect the establishment.

(Smart Serve) Smart Serve Test Practice Test

(Smart Serve) Smart Serve Test Practice Test

Smart Serve Transportation Safety and Getting Patrons Home Safely 2