Smart Serve Identifying Intoxication & Impairment

Question 1

Which of the following is an early behavioural sign that a customer may be becoming intoxicated?

Accepted Answer

Becoming louder, more talkative, or overly friendly

Answer

Speaking more slowly than usual

Answer

Sitting very still and quietly

Answer

Ordering water instead of alcohol

Question 2

A patron is slurring their speech, has glassy eyes, and is unsteady when standing. These are signs of:

Accepted Answer

Moderate to severe intoxication requiring refusal of further service

Answer

Mild fatigue

Answer

A medical condition unrelated to alcohol

Answer

Normal behaviour after a long day of work

Question 3

Why is it challenging to judge a person's impairment level based on appearance alone?

Accepted Answer

Tolerance levels vary, so a person may appear sober but have a high BAC

Answer

Impairment is always clearly visible

Answer

Alcohol affects only motor skills, not appearance

Answer

People under 19 never show signs of intoxication

Question 4

Which of the following physical signs suggests a customer may be intoxicated?

Accepted Answer

Flushed face, glassy eyes, and slow reaction time

Answer

Steady gait and clear speech

Answer

Increased alertness and quick reflexes

Answer

Eating a full meal at the table

Question 5

What should a server do if they are unsure whether a patron is impaired?

Accepted Answer

Slow down service, offer food or water, and observe behaviour closely

Answer

Continue serving and observe for another hour

Answer

Serve a double to check the reaction

Answer

Ask other patrons if they think the person is drunk

Question 6

A customer mentions they have not eaten all day and has already had three drinks in an hour. What should a server consider?

Accepted Answer

Recognising they may be at elevated risk of rapid intoxication and slowing service

Answer

Offering a complimentary fourth drink

Answer

This situation has no relevance to responsible service

Answer

Checking their ID again before serving more